Alicia Garcia

DesMoines

Summary

Professional service professional with focus on member satisfaction and seamless service delivery. Experience in addressing member needs and ensuring positive interaction experience. Known for strong collaboration skills and adaptability to changing requirements. Reliable in supporting team efforts and maintaining high service standards.

Overview

years of professional experience

Work History

Member Service Representative

Financial Plus Credit Union

05.2024 - Current

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Maintained high-quality service by adhering to company policies and standards in all member interactions.
Verified customer identification and documentation for compliant transactions.
Assisted members with account management, including updating personal information and setting up automated payments.
Handled complaints with prompt, courteous service to uphold professional reputation.

Part Time Clerk/Weekend Warrior

QuikTrip

08.2020 - 05.2024

Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Trained new clerks on company procedures effectively contributing to their integration into the team.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Sales Associate

Ross Dress for Less

12.2021 - 10.2023

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Provided positive first impressions to welcome existing, new, and potential customers.
Answered customer questions about sizing, accessories, and merchandise care.
Helped customers locate products and checked store system for merchandise at other sites.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Education

High School Diploma -

Lincoln High School

2600 SW 9th St, Des Moines, IA 50315

01-2024

Skills

Customer service
Active listening
Complaint resolution
Account management
Cash handling
Team collaboration

Time management
Attention to detail
Call center experience
Issue resolution
Computer skills
Calm under pressure

Timeline