Vanessa Mulenga
Tinton Falls
Summary
Dynamic and motivated professional seeking a remote position that utilizes extensive experience and education while completing an AAS degree in Business Administration at Brookdale Community College. Proven expertise in member services, with a strong track record of efficiently addressing inquiries and resolving issues. Successfully streamlined service processes to enhance member satisfaction and loyalty, showcasing exceptional problem-solving abilities and effective communication skills in high-pressure environments. Committed to delivering outstanding service and fostering positive relationships with members.
Overview
30
30
years of professional experience
Work History
Member Service Specialist 3, CCUFC
United Teletech Financial Federal Credit Union
01.2023 - Current
- Provide financial consulting to existing customers and assess their long-term financial goals, Certified Credit Union Financial Counselor. Open new membership and lending need through partnerships and Business Development.
Office Manager
Right Way Business Center & Driving School
11.2021 - 01.2023
- Manage schedules for driving instructors, Lead coordination for team safety meetings, Completed NJ State compliance documentation, payroll and timecards, provide certificates for all students.
Service Operations Manager, Licensed Personal Banker II – VP
Wells Fargo Bank
05.2004 - 11.2021
- Manage branch team through service operations protocol and guidelines. Strengthen and develop new business with existing customers. Provide financial consulting to existing customers and assess their long-term financial goals. Maintain risk and compliance while maintaining outstanding service.
- Manage branch tellers, lead tellers and bankers in absence of assign store manager
- Cross-trained new bankers in aggressive sales and expectations
Administrative Assistant
American Lung Association
02.1996 - 03.1998
- Manage donor profiles into customized Aladin database for Asthma Research Initiative in Development department
- Develop and maintained relational databases for mass mailing to donors. Create report using Report Writer
- Provide all other administrative functions, typing letters, faxes, set-up meetings for Director of Asthma Research Campaign.
Education
IT Professional Training
Learning Tree International
New York, NYundefined
CompUSA
New York, NYundefined
Statistical Tabulating Corporation (STAT:TAB)
Chicago, ILundefined
Paul Lawrence Dunbar
Chicago, ILSkills
- Experienced with Microsoft Office suite applications
- Customer engagement
- Exceptional communication
- Relationship building
- Relationship-driven selling
- Teamwork and collaboration
- Problem-solving skills
- Multitasking Abilities
- Calm and professional under pressure
- Organizational skills
- Self motivation
- Quality control
Timeline
Member Service Specialist 3, CCUFC
United Teletech Financial Federal Credit Union
01.2023 - Current
Office Manager
Right Way Business Center & Driving School
11.2021 - 01.2023
Service Operations Manager, Licensed Personal Banker II – VP
Wells Fargo Bank
05.2004 - 11.2021
Administrative Assistant
American Lung Association
02.1996 - 03.1998
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CompUSA
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Statistical Tabulating Corporation (STAT:TAB)
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Paul Lawrence Dunbar
IT Professional Training
Learning Tree International