Alicia Gaskins
Kinsale,VA
Summary
I am a friendly, loyal and dedicated individual who has the ability to succeed in any given environment. I love to learn, and am always up to a challenge in any given situation or circumstance. I get along very well with others, and also work efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer.
Overview
18
18
years of professional experience
Work History
Central Scheduler/ Scheduling Specialist
Bon Secours Mercy Health/ Ensemble
09.2017 - Current
- Responsible for the scheduling of all outpatient testing performed in the various ancillary areas, showing great attention to detail
- Maintains knowledge of the individual tests and the requirements needed to perform accurate and timely scheduling
- Coordinates testing to ensure that patients and physicians are accommodated in a manner that does not require extensive waits or a second visit, by working closely with the Ancillary Departments to meet the needs of the customer
- Demonstrates knowledge of ICD-9 Coding and is able to factor in compliance related diagnosis
- Responsible for representing BSHR in a professional manner, using telephone etiquette that exemplifies outstanding customer service
- Maintains a clear, respectful, audible tone of voice when communicating with all customers, and is able to handle demanding situations with tact & diplomacy
- Responsible for the receiving, deciphering and distribution of physician prescriptions for patient's testing, and most possess the ability to catch physician errors (i.e
- Wrong diagnosis, wrong exam, etc.)
- Disseminates department schedules to the appropriate areas, ensuring that all patients are scheduled appropriately.
Outpatient Registrar
Robert Half/ Bon Secours
02.2012 - 09.2017
- Responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification
- Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently
- Provide strong communication and excellent customer service skills by greeting patients and the community in a respectful manner
- Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billing systems
- Ability to answer internal and external calls in a friendly and helpful manner
- Must possess the ability to troubleshoot and resolve problems promptly
- Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately
- Coordinates and prioritizes bed placement needs to ensure prompt and appropriate placement of patients
- Other duties as assigned.
Cashier
Uppys Exxon Service Station
06.2011 - 01.2012
- Answer customers' questions, and provide information on procedures or policies
- Compute and record totals of transactions
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishment
- Maintain clean and orderly checkout areas
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
POS associate/ fitting room associate/ Service Desk Associate
Kohl’s
10.2009 - 06.2011
- Provided friendly customer service
- Worked quickly and efficiently to make sure the customer has a pleasant experience
- Kept a clean and orderly work area while working in a faced paced environment
- Answered calls and transferred calls to the appropriate people/departments
- Developed knowledge of the store and the store policies to ensure they were followed
- Requested information or assistance using paging systems
- Resolved customer complaints
- Issue receipts, refunds, credits, or change due to customers.
Cashier
Circle K
05.2008 - 07.2008
- Provided quick and efficient service
- Cleaned the store as needed
- Counted cash drawer before and after my shift
- Calculate total payments received during a time period, and reconcile this with total sales.
EBA associate/supervisor
Busch Gardens Europe
06.2006 - 08.2006
- Serving breakfast lunch and dinner to the employees
- Keeping my work area clean/sanitized and fully stocked
- Cleaning and putting away my dishes
- Food prep.
Education
Diploma -
Washington and Lee High School
06.2007
Skills
- Very advanced in Microsoft Office
- 40 wpm
- Excellent Verbal and Written Communication Skills
- Proficient in Data Entry
Timeline
Central Scheduler/ Scheduling Specialist
Bon Secours Mercy Health/ Ensemble
09.2017 - Current
Outpatient Registrar
Robert Half/ Bon Secours
02.2012 - 09.2017
Cashier
Uppys Exxon Service Station
06.2011 - 01.2012
POS associate/ fitting room associate/ Service Desk Associate
Kohl’s
10.2009 - 06.2011
Cashier
Circle K
05.2008 - 07.2008
EBA associate/supervisor
Busch Gardens Europe
06.2006 - 08.2006
Diploma -
Washington and Lee High School