ALICIA GAXIOLA
Chula Vista,CA
Summary
Dedicated Medical Assistant with significant experience in balancing clinical and administrative duties to enhance patient satisfaction. Recognized for effectively managing client relationships and streamlining registration processes to improve operational efficiency and service quality.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Business Development
Choice Medical Goup
Lemon Grove, California
11.2024 - Current
- Developed and implemented strategic partnerships with healthcare providers.
- Conducted presentations to potential clients about services and solutions.
- Managed client relationships to ensure satisfaction and retention.
- Collaborated with teams to align business strategies with organizational goals.
- Updated employee records regularly to ensure accuracy and compliance and update changes promptly in the system.
- Worked with HR team to address payroll discrepancies to resolve payroll discrepancies and employee inquiries.
- Train new staff on payroll procedures and software functionalities effectively.
- Processed payroll for over 35 employees bi-weekly, ensuring accuracy of pay and deductions.
- Assisted with auditing processes related to payroll.
- Responded to employee inquiries regarding payroll and timekeeping.
Lead Medical Assistant
Medical Solution Options Inc.
National City, CA
09.2016 - 06.2023
- Supervised, trained and coached team of medical assistants.
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
- Set up, cleaned and stocked examination rooms with medical supplies.
- Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
- Assisted patients with registration, new patient paperwork and check-out process.
- Closed and submitted patient insurance claims at end of shift.
- Responded to patient callbacks and phone-in prescription refill requests.
- Captured and transcribed medical record documentation with electronic medical record applications.
- Followed clinicians throughout shift in high-volume, busy environments.
- Submit outpatient/ inpatient authorizations
- Complete Medication Prior Authorizations
- Worked with adjusters on W/Comp patients
- Medical Scribe for multiple FNPC, PA's and MD's
- Monitored reimbursement from managed care networks and insurance carriers to verify consistency with contract rates.
- Negotiate insurance contracts
- Credential Providers
COVID-19 Tent Supervisor
Medical Solution Options Inc.
National City, CA
01.2022 - 04.2022
- Communicated professionally to explain COVID-19 screening procedures to staff members and visitors.
- Sanitized work area and sterilized equipment and instruments to comply with protocols.
- Offered protective masks and face shields to guests.
- Worked outdoors in extreme cold or heat to screen incoming visitors for COVID-19 symptoms.
- Screened employees and visitors using specific protocol and non-contact infrared thermometers.
- Followed laboratory guidelines for handling biological specimens.
- Obtained serum or viral swab samples for analysis.
- Tested up to 200 patients in a day
Medical Assistant
Brenton D Wynn MD INC
National City, CA
03.2012 - 01.2015
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Scheduled appointments for patients via phone and in person.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Medical Scribe for multiple Providers
- Cleaned and maintained medical equipment following procedures and standards.
- Educated patients about medications, procedures and physician's instructions.
- Responded to patient callbacks and phone-in prescription refill requests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Incorporated outside records into charts and EHR.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Entered insurance, demographics and health history into patient database.
- Checked patients in and out for appointments and collected co-payments.
- Experience with Work Comp
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Education
Medical Assistant Diploma -
03-2012
Brookshire Academy
Lemon GroveCareer College Of San Diego
San DiegoSkills
- Medical Terminology
- Ability to Multitask
- Team player
- Excellent Customer service
- Knowledge of Eligibility
- Authorization specialist
- Knowledge of CPT ICD10 ICD9
- Supportive Personality
- Clear Communication
- Critical Thinking
- Phlebotomy
- Client Records Management
- Supervision & Leadership
- Medical Scribe
Certification
- Medical Assistant Diploma, 03/12
- Certificate for BLS Completion, 04/22/23
- Certificate for HIPAA Awareness for Healthcare Providers
- Emergency Responder
Languages
- English
- Basic Spanish
Activities
- Deans List 90% and Above with 100% attendance
- Certificate of Appreciation for MA
Timeline
Business Development
Choice Medical Goup
11.2024 - Current
COVID-19 Tent Supervisor
Medical Solution Options Inc.
01.2022 - 04.2022
Lead Medical Assistant
Medical Solution Options Inc.
09.2016 - 06.2023
Medical Assistant
Brenton D Wynn MD INC
03.2012 - 01.2015
Medical Assistant Diploma -
Brookshire Academy
Career College Of San Diego