Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Gebicke

Martinsville,Indiana

Summary

Focused and reliable employee bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work

  • Punctual and efficient known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.

Overview

5
5
years of professional experience

Work History

Head Server

Cabana Pancake House
Mooresville, IN
02.2021 - 08.2022
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.

Server

OCharleys
Camby, IN
10.2019 - 04.2020
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.

Server

Blueberry Hill Pancake House
Mooresville, IN
04.2016 - 10.2019
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

No Degree -

Texas A&M University - Commerce
Commerce, TX

Certification in Esthetics - Esthetics

Aveda Fredric's Instutute
Indianapolis, IN
10.2020

Skills

  • Critical Thinking
  • Billing and Payment Processing
  • Upselling Techniques
  • Team Leadership
  • Transactions and Cash Handling
  • Cool Under Pressure
  • Teamwork and Collaboration
  • Customer Service and Rapport
  • Able to Lift 30 Pounds

Timeline

Head Server

Cabana Pancake House
02.2021 - 08.2022

Server

OCharleys
10.2019 - 04.2020

Server

Blueberry Hill Pancake House
04.2016 - 10.2019

No Degree -

Texas A&M University - Commerce

Certification in Esthetics - Esthetics

Aveda Fredric's Instutute
Alicia Gebicke