Alicia Gebicke
Martinsville,Indiana
Summary
Focused and reliable employee bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work
- Punctual and efficient known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.
Overview
5
5
years of professional experience
Work History
Head Server
Cabana Pancake House
Mooresville, IN
02.2021 - 08.2022
- Trained new staff on restaurant operations and policies to strengthen performance.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Stayed up-to-date on menu changes to help customers make food choices.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Server
OCharleys
Camby, IN
10.2019 - 04.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Server
Blueberry Hill Pancake House
Mooresville, IN
04.2016 - 10.2019
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
Education
No Degree -
Texas A&M University - Commerce
Commerce, TXCertification in Esthetics - Esthetics
Aveda Fredric's Instutute
Indianapolis, IN10.2020
Skills
- Critical Thinking
- Billing and Payment Processing
- Upselling Techniques
- Team Leadership
- Transactions and Cash Handling
- Cool Under Pressure
- Teamwork and Collaboration
- Customer Service and Rapport
- Able to Lift 30 Pounds
Timeline
Head Server
Cabana Pancake House
02.2021 - 08.2022
Server
OCharleys
10.2019 - 04.2020
Server
Blueberry Hill Pancake House
04.2016 - 10.2019
No Degree -
Texas A&M University - Commerce
Certification in Esthetics - Esthetics
Aveda Fredric's Instutute
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