Alicia Gehefer
Lawrenceburg,KY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing positive relations with clients effectively and efficiently. Motivated to maintain customer satisfaction, contribute to company success and always seeking to learn. Passionate about promoting lasting customer satisfaction by delivering quality service and support.
Overview
26
26
years of professional experience
Work History
Customer Service Specialist
Sika Corporation
1998.06 - Current
- Handled escalated calls, emails and workloads calmly, finding resolutions that satisfied both the company and the customer''s needs in a timely manner.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Education
High School Diploma -
Anderson County High School
Lawrenceburg, KYSkills
- Customer Service
- Good communication skills
- Customer Relations
- Reliable team member
Timeline
Customer Service Specialist
Sika Corporation
1998.06 - Current
High School Diploma -
Anderson County High School
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