Alicia Gilet
Miramar,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Check Cashing USA
01.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Patient Transporter
Baptist Health Medical Center
01.2023 - 10.2023
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
Scheduling Coordinator
Orlando Health
02.2023 - 04.2023
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Education
Associate of Science - Nursing
Broward College
Fort Lauderdale, FL01.2026
High School Diploma -
Broward Virtual School
Coconut Creek, FL06.2023
Skills
- Call Management
- Consultative Sales
- Paperwork Processing
- Data Collection
- Appointment Scheduling
- Product Knowledge
- Data Entry
- Scheduling
- Complaint Resolution
Timeline
Scheduling Coordinator
Orlando Health
02.2023 - 04.2023
Customer Service Representative
Check Cashing USA
01.2023 - Current
Patient Transporter
Baptist Health Medical Center
01.2023 - 10.2023
Associate of Science - Nursing
Broward College
High School Diploma -
Broward Virtual School
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