ALICIA GOMEZ
Bakersfield,CA
Summary
Compassionate Direct Support Staff Member with background in providing exceptional care and support to individuals with various needs. Strengths include strong communication skills, empathy, patience, and the ability to manage challenging behaviors effectively. Previous work has resulted in improved client well-being, increased independence, all while helping integrate individuals back into the community.
Overview
12
12
years of professional experience
Work History
Direct Support Professional
Mars Group
Bakersfield, CA
11.2024 - Current
- Assisted individuals with daily living activities to enhance independence and quality of life.
- Developed personalized care plans tailored to individual needs and preferences.
- Monitored and documented client progress, ensuring adherence to treatment goals.
- Trained new staff on best practices for client care and safety protocols.
- Advocated for clients' rights, promoting access to necessary resources and services.
- Maintained clean, safe, and well-organized patient environment.
- Implemented behavior management strategies to improve client outcomes and reduce incidents.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
Support Staff
As One Inc.
Bakersfield
09.2022 - 01.2025
- Provided personalized care and assistance to individuals with disabilities, ensuring safety and comfort.
- Trained new staff on best practices for client care and adherence to safety protocols.
- Managed challenging behaviors through effective communication, de-escalation techniques, and crisis intervention strategies.
- Advocated for clients'' rights, ensuring they receive appropriate services, accommodations, and support in line with their individual needs.
- Documented client progress meticulously, enabling timely evaluation and adjustment of support plans.
- Provided transportation assistance as needed, enabling clients to access appointments, resources, or recreational activities safely.
- Coordinated recreational activities that enhanced socialization and community integration for clients.
Store Manager
Journeys
Bakersfield, CA
10.2021 - 02.2022
- Orchestrated employee scheduling and assignments to optimize store operational efficiency.
- Recruited, selected, oriented, and trained staff, enhancing team competency and performance.
- Mentored and guided employees to foster a productive and positive work environment.
- Implemented visual merchandising strategies to enhance store presentation and customer engagement.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Engaged with customers to ascertain and address service needs, enhancing overall satisfaction.
Co-Manager
Journeys
Bakersfield, CA
10.2018 - 10.2021
- Led team in achieving sales goals through effective coaching and training initiatives.
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Mentored junior staff, fostering a collaborative environment focused on professional growth.
- Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company''s values.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed inventory levels to optimize stock availability and minimize loss.
- Developed and implemented merchandising strategies to enhance customer engagement.
Sales Lead/Associate
Journeys
Bakersfield, CA
10.2015 - 10.2018
- Directed floor moves, merchandising, and display maintenance to optimize store aesthetics.
- Managed efficient processing of sales transactions, prioritizing customer satisfaction and adherence to operational standards.
- Facilitated training, coaching, and mentoring of new sales associates to enhance performance.
- Delegated tasks and evaluated sales performance to enhance team success.
- Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
Crew Member
Panda Express
05.2014 - 05.2015
- Delivered exceptional customer service, ensuring a positive dining experience.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted in training new crew members on operational procedures and best practices.
- Collaborated with team members to achieve efficient workflow during peak hours.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
High School Diploma -
Bakersfield High School
Bakersfield, CA05-2015
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Decision-making support
- Social skills development
- Relationship building
Timeline
Direct Support Professional
Mars Group
11.2024 - Current
Support Staff
As One Inc.
09.2022 - 01.2025
Store Manager
Journeys
10.2021 - 02.2022
Co-Manager
Journeys
10.2018 - 10.2021
Sales Lead/Associate
Journeys
10.2015 - 10.2018
Crew Member
Panda Express
05.2014 - 05.2015
High School Diploma -
Bakersfield High School