Alicia Gonzalez
Mesa
Summary
My name is Alicia and I am a 10 year partner. I am a collaborative leader, with dedication to partnering with partners to promote engaged and empowering work culture. I do this by creating trust within my team
through: clear communication, continued followup/ support and consistent accountability. Through my development at starbucks, I have had the opportunity to
work through two "DM Stretch assignments". Planned and owned an 8-week span of cross-functional leadership, supporting 2 LS openings and supported a 3 store portfolio. During this time, I saw an increase in
SM capabilities to own their role. My next career goal is to become a District Manager for starbucks Coffee Company, where I can continue to motivate leaders to live our Mission and Values, while exceeding our goals and priorities.
Overview
10
10
years of professional experience
Work History
Store Manager
STARBUCKS COFFEE COMPANY
10.2014 - Current
- Increased Sales and COSD's 10-25% year over year, in the 5 years that I was at 13742.
- Increased Sales, CC, inventory health - Built capability in store store team by gaining insight and setting clear expectations with a new team at 11891.
- Lead district 1988 through Partner Planning - Utilizing the 10 areas of the SM Approach and slowly resetting expectations with the SM's to ensure their understanding and gain excitement to own their role. Decreasing QQ's to 0% in 8 0ut of 10 stores leading to more stable stores.
- Inspiring Commitment to influence peers by utilizing DC and Store Walk visits. - seek opportunities within my peer stores.
- Challenging the status quo and exercising a growth mindset while taking on an outside of store assignment- ADP
- Effectively grew 2 certified stores business more than 5% by confidently flexing and maximizing the partners capabilities.
- Continued peer mentorship for SM's in certified store to grow their capabilities to keep growing their business but also keeping consistent trends.
District Manager / Stretch Assignment
STARBUCKS COFFEE COMPANY
01.2024 - 02.2024
- Effectively set clear expectations around Sirens eye and Store cleanliness- which led to a quick turnaround from the SM's and their teams.
- Challenged SM team on decreasing Channel Reduction- saw decrease in Channel modifications while this increased sales $500-2000 in just over 3 weeks.
- Challenged SM team on a growth mindset for their SM Approach - created understanding in SPA Tool, Non-Coverage/Training Planner, partner planning tools and Store operation resources.
Education
Current - Organizational Leadership
Arizona State University
Tempe, AZSkills
- Team Leadership and Coaching
- Multitasking and Organization
- Outstanding Communication Skills
- Relationship Building and Management
- Training and Mentoring
- Culture Development
- Goals and Performance
- Promotional Planning
- Team Development
Timeline
District Manager / Stretch Assignment
STARBUCKS COFFEE COMPANY
01.2024 - 02.2024
Store Manager
STARBUCKS COFFEE COMPANY
10.2014 - Current
Current - Organizational Leadership
Arizona State University