Goal-oriented sales associate with excellent sales record and history of effective leadership. Strong reputation for developing rapport with customers and increasing repeat business for department and store. Consistently motivates sales team to meet sales goals.
Hi, I’m
Alicia Goulet
Ramsey ,NJ
Summary
Overview
9
years of professional experience
Work History
Saks Fifth Avenue
Cosmetic Sales Manager
09.2002 - 07.2009
Job overview
- Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for department.
- Managed team of 8 associates in cosmetics department to achieve and maintain highest standards of customer service.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
- Maintained accurate inventory and sales records for department.
Barneys New York
Cosmetics Sales Representative
08.2001 - 09.2002
Job overview
- Lead makeup artist and sales rep for Stila Cosmetics and Clarins.
- Provided expert makeup artistry and consultation to an affluent clientele in alignment with latest trends.
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Stila Cosmetics
Makeup Artist
07.2000 - 08.2000
Job overview
- Worked as a makeup artist directly with the creator of Stila Cosmetics (Jeanine Lobell) on her personal team.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Organized and executed large-scale makeup events throughout the Tri-state area.
- Scheduled onsite and offsite makeup appointments for clientele.
- Consistently exceeded sales goals.
Education
Atelier Esthetique Institute of Esthetics, Inc.New York, NY
Cosmetics And Skin Care Esthetician from Esthetician
04.2000
University Overview
Elon UniversityElon, NC
Bachelor of Science from Corporate Communications
05.1998
University Overview
Skills
- New Business Opportunities
- Professional Relationships
- Sales Presentation
- Consultative Sales Approach
- Customer Acquisition
- Customer Buying Trends
- Interpersonal Communication Skills
Timeline
Cosmetic Sales Manager
Saks Fifth Avenue
09.2002 - 07.2009
Cosmetics Sales Representative
Barneys New York
08.2001 - 09.2002
Makeup Artist
Stila Cosmetics
07.2000 - 08.2000
Atelier Esthetique Institute of Esthetics, Inc.
Cosmetics And Skin Care Esthetician from Esthetician
Elon University
Bachelor of Science from Corporate Communications