Summary
Overview
Work History
Education
Skills
Timeline
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Alicia Grange

Bloomfield,CT

Summary

Dynamic banking professional with extensive experience at TD Bank, excelling in branch operations and cash handling. Proven track record in enhancing employee productivity and improving loan portfolio quality through effective coaching and credit analysis. Strong relationship-building skills foster exceptional customer service and operational excellence.

Overview

11
11
years of professional experience

Work History

Retail Banker Float

TD Bank
01.2024 - Current
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Educated customers on features and benefits of banking products and services.
  • Opened, closed, and updated accounts for customers.
  • Assisted customers with banking needs and inquiries.

Assistant Bank Manager

TD Bank
03.2017 - 01.2024
  • Managed daily branch activities for optimal performance, ensuring compliance with banking regulations.
  • Collaborated with bank manager and teller supervisor on scheduling, hiring decisions and monthly audits.
  • Conducted regular audits to ensure adherence to internal policies and regulatory requirements, maintaining operational excellence.
  • Assisted with complex transactions using overrides and functions requiring additional authorization levels.
  • Boosted employee morale through recognition initiatives, leading to increased productivity levels across the team.
  • Improved loan portfolio quality by conducting thorough credit analysis on prospective borrowers before approving loans or lines of credit.
  • Observed, coached and developed bankers in support of reaching performance objectives.

Bank Supervisor

TD Bank
07.2014 - 03.2017
  • Conducted regular audits to maintain the security of financial records, systems, and processes.
  • Streamlined bank operations for increased efficiency by implementing new policies and procedures.
  • Oversaw branch staffing needs, including hiring decisions, scheduling, performance evaluations, and promotions or terminations when necessary.
  • Enhanced employee productivity with thorough training in banking regulations, products, and services.
  • Completed vault balancing, cash reports, variances, overdrafts, and addressed issues.
  • Trained employees to standards by conducting coaching sessions and evaluating comprehension.

Education

High School Diploma -

WEAVER HIGH
Hartford, CT

Skills

  • Branch operations
  • Cash handling
  • Cash handling proficiency

Timeline

Retail Banker Float

TD Bank
01.2024 - Current

Assistant Bank Manager

TD Bank
03.2017 - 01.2024

Bank Supervisor

TD Bank
07.2014 - 03.2017

High School Diploma -

WEAVER HIGH

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Alicia Grange