Alicia Greenwood
San Antonio,TX
Summary
Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to an organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administrative Assistant position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
2
2
years of professional experience
2
2
Certificate
Work History
Medication Aide
Bella Groves
03.2023 - Current
- Engaged 14 clients through conversation and companionship, promoting independence and meeting social requirements.
- Coordinated medical appointments, errands, and social events.
- Assisted 14 residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
- Assisted 14 residents with daily activities, demonstrating empathy and compassion.
- Maintained clean and safe living environment.
- Collaborated with healthcare professionals to ensure residents' well-being.
- Communicated effectively with residents, families, and staff members.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Administered prescribed drugs to high-volume patient caseload.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Reported changes in patient status regarding drug therapy.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Administered medications to patients and remained vigilant for negative side effects.
Caregiver
Etta
01.2022 - 04.2022
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
- Engaged clients through conversation and companionship, promoting independence and meeting social requirements.
- Provided proper care and observation of patient's skin to prevent breakdown.
- Facilitated social activities for clients to maintain sense of purpose and community.
- Helped clients with daily tasks, such as laundry, housekeeping, and shopping.
- Worked in cooperation with family and outside providers to meet physical and emotional needs of patient.
- Protected health information according to HIPAA policies and procedures.
- Assisted residents in activities of daily living to maintain health and dignity.
- Responded to resident dining needs and assisted with feeding.
- Reported health changes and provided proper documentation to appropriate staff.
- Maintained secure environment for staff and residents, following established safety standards.
- Responded quickly to emergency situations and provided necessary first aid.
PROFESSIONAL CLEANER
Maids On A Mission
09.2021 - 12.2021
- Participated in ongoing training to enhance own job skills and knowledge.
- Committed to delivering excellent customer service while working in fast-paced environment.
- Safely handled cleaning chemicals to comply with guidelines and procedures.
- Disinfected and cleaned bathroom areas, refilling dispensers.
- Washed windows, mirrors, and glass surfaces to remove residue.
- Interacted professionally with employees and clients.
- Stocked individual rooms and common areas with proper supplies.
- Communicated with 20+ clients to determine specific areas needing deep and detailed cleaning.
- Observed aseptic techniques and wore PPE when cleaning rooms.
- Requisitioned supplies or equipment needed for cleaning and maintenance duties.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Participated in regular safety meetings, safety training, and hazard assessments.
- Swept and mopped floors and vacuumed carpets.
Call Center Representative
Conduent
06.2021 - 09.2021
- Managed and resolved issues with over 50 customers per day during calls by following determined script.
- Exceeded performance metrics related to call time, quality, and customer satisfaction.
- Built trust with customers through personalized conversations.
- Processed customer orders accurately and in timely manner.
- Followed established procedures during calls with customers.
- Guided customers in troubleshooting technical issues and addressing customer service inquiries.
- Utilized effective communication skills to provide customers with solutions to their inquiries.
- Used database system to record notes and call information.
- Fulfilled customer requests by clarifying desired information and completing transactions.
- Anticipated customer concerns on calls by providing additional information.
- Listened to feedback from call manager and implemented changes in future calls.
- Handled escalated calls professionally by listening carefully to needs of each individual customer before offering appropriate solutions.
CNA
Cibolo Creek Health & Rehabilitation Center
03.2021 - 04.2021
- Assisted with admission and discharge processes to provide continuity of care.
- Completed daily documentation and charts regarding patient care and input reports into practice databases.
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
- Monitored pain and provided comfort measures, reporting abnormalities to nursing staff.
- Lifted and repositioned non-ambulatory patients to prevent accidents and falls.
- Utilized PPE appropriately and followed patient safety and infection control guidelines.
- Prepared 20+ residents for meals and assisted with feeding.
- Completed in-service training and attended performance improvement meetings.
- Participated in educational activities to stay up-to-date with best practices in nursing.
- Cleaned and sanitized medical equipment and rooms.
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate.
Education
Associate of Applied Business - Administrative Assistance And Secretarial Science
Penn Foster Career School
Scranton, PAAssociate of Applied Science - Surgical Technology
The College of Health Care Professions
Houston, TX2023
Skills
- Medication Administration
- EMR Systems
- ADLs Assistance
- Client Documentation
- Proficient in Microsoft Office
- Patient Assessments
- Verbal and Written Communication Skills
- Spreadsheet Tracking
- Running Errands
- Developing Client Trust
- Monitor Vital Signs on patient
- Problem Identification
- Privacy and Confidentiality
- Proofreading
- Grammar Understanding
- Goal Minded
- Essential IT Skills
- Administrative Support
- Touch Typing
- Computer Basics
- Business and Administration
Accomplishments
Certified in courses:
Executive Assistant Skills,
Administrative Support,
Business and Administration Level 2,
Essential IT Skills Level 2,
Managing Public Money,
Touch Typing,
Computer Basics,
Fundamentals of operation management,
Applied Operations management,
Personal assistant training.
While also beginning schooling for administrative assisting.
Certification
- Certified Executive Assistant Skills, Alison
- First Aid/CPR Certified
Additional Information
- Awards & Honors , Perfect Attendance Award . All A's
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Medication Aide
Bella Groves
03.2023 - Current
Caregiver
Etta
01.2022 - 04.2022
PROFESSIONAL CLEANER
Maids On A Mission
09.2021 - 12.2021
Call Center Representative
Conduent
06.2021 - 09.2021
CNA
Cibolo Creek Health & Rehabilitation Center
03.2021 - 04.2021
Associate of Applied Business - Administrative Assistance And Secretarial Science
Penn Foster Career School
Associate of Applied Science - Surgical Technology
The College of Health Care Professions
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