Alicia Grier
Albany,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Sales Associate
Pier One Imports
Albany, GA
07.2016 - 11.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Customer Retention Specialist
Sunnyland Farms
Albany, GA
10.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Contributed to company growth by upselling additional products and services during support interactions.
- Championed a company-wide initiative focused on creating a culture of exceptional customer service delivery across all departments.
Debt Specialist
National Debt Relief
Albany, GA
01.2017 - 04.2020
- Collaborated with team members to develop innovative approaches to debt settlement and recovery.
- Collaborated with legal counsel on escalated cases requiring litigation or arbitration proceedings for successful resolution.
- Enhanced company reputation by resolving complex client issues through effective communication and negotiation skills.
- Maintained detailed records of client interactions, ensuring accurate documentation of all transactions and communications.
- Reduced clients'' overall debt by negotiating with creditors and creating customized repayment plans.
Education
Bachelor Of Applied Science - Human Resources Management
Albany State University
Albany, GA06.2018
Skills
- Customer service background
- Retention strategies knowledge
- Calm and Professional Under Pressure
- Computer Skills
- Understanding Customer Needs
- Problem Resolution
Timeline
Customer Retention Specialist
Sunnyland Farms
10.2020 - Current
Debt Specialist
National Debt Relief
01.2017 - 04.2020
Sales Associate
Pier One Imports
07.2016 - 11.2019
Bachelor Of Applied Science - Human Resources Management
Albany State University