MARGARET YU
Mission Viejo,CA
Summary
Outgoing student pursuing employment. Experienced in customer service and motivated to meet the company's needs to drive sales. Skilled in working under pressure and adapting to new situations. Goal-oriented individual versed in greeting high-volume customers and recommending merchandise based on individual requirements and experienced at creating displays to promote higher sales, completing cash register transactions, and maintaining accurate records of all transactions.
Overview
3
3
years of professional experience
Work History
Sales Associate
J.Crew
05.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Lake Mission Viejo Lifeguard
Lake Mission Viejo
01.2021 - Current
- Watched over swimmers to respond quickly to distress situations.
- Cautioned swimmers regarding unsafe practices and safety hazards.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Provided excellent customer service when interacting with patrons.
- Prepared detailed incident reports following accidents or other incidents.
Dolphin Aquatics Swim Instructor
Dolphin Aquatics
01.2022 - 01.2023
- Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions.
- Encouraged students to build confidence in and out of water by making swimming fun.
- Instructed participants in proper stroke techniques to encourage self-reliant swimming.
- Supervised class participants and enforced safety rules and regulations to prevent injury.
- Handled student situations using logic and mediation skills.
- Resolved conflicts between swimmers while maintaining a professional demeanor.
Private Lifeguarding
01.2022 - 01.2023
- Responded promptly to any medical emergencies that occurred within the facility.
- Watched over swimmers to respond quickly to distress situations.
- Cautioned swimmers regarding unsafe practices and safety hazards.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Cleaned, brushed and vacuumed pool to keep clean.
- Patrolled to identify anyone needing assistance and offered immediate care.
Education
Bachelor of Arts - Finance And General Business
University of Alabama
Tuscaloosa, AL05-2027
High School Diploma -
Trabuco Hills High School
Mission Viejo, CA06.2023
Skills
- First Aid
- CPR Certified
- Equipment management
- Patron Support
- Policy Management
- Excellent customer service
- Customer service background
- Team Collaboration
Affiliations
- Fellowship of Christian Athletes
- Surf Club (Treasurer)
- Dolphin Aquatics Swim Club
- Formula SAE (University of Alabama)
- ASME (University of Alabama)
- Society of Women Engineers (University of Alabama)
Timeline
Sales Associate
J.Crew
05.2024 - Current
Dolphin Aquatics Swim Instructor
Dolphin Aquatics
01.2022 - 01.2023
Private Lifeguarding
01.2022 - 01.2023
Lake Mission Viejo Lifeguard
Lake Mission Viejo
01.2021 - Current
Bachelor of Arts - Finance And General Business
University of Alabama
High School Diploma -
Trabuco Hills High School