Alicia Guerrero
Montrose,MI
Summary
Highly-motivated manager with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Sales Manager
Kay Jewelers I
Flint, MI
07.2019 - Current
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Resolved customer complaints regarding sales and service.
- Managed daily operations of sales department, including supervision of staff members.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Built sustainable relationships of trust through open communication with customers.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Sales Associate
Zumiez
Flint, MI
11.2018 - 12.2020
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Greeted customers and provided exceptional customer service.
- Upsold additional items based on customer interests and needs.
Education
High School Diploma -
Hill McCloy High School
Montrose01-2019
Skills
- Performance Management
- Verbal and written communication
- Sales expertise
- scheduling and coordinating
- Highly proficient with computers and Microsoft Office
- Customer Service
References
References available upon request.
Timeline
Sales Manager
Kay Jewelers I
07.2019 - Current
Sales Associate
Zumiez
11.2018 - 12.2020
High School Diploma -
Hill McCloy High School
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