ALICIA GUTIERREZ
Allegany,NY
Summary
Enthusiastic and client focused car Sales Consultant with 2 years of experience, specializing in creating exceptional customer service experiences that converted into sales. Recognized for strong product knowledge, effective needs assessment for fostering client loyalty leading to a 40% increase in customer referrals at previous roles.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Sales Consultant/Resolution Specialist
Paul Brown Chevrolet
2024 - Current
- Analyzed customer feedback to identify trends and implement improvements in service delivery
- Utilized CRM systems to track case progress and ensure accurate documentation of interactions with customers.
- Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
- Conducted thorough follow-ups with customers post-resolution to ensure satisfaction and identify any opportunities for further improvement in the service provided.
- Customer Relationship Management (CRM), alongside strong negotiation, persuasive communication, and deep product knowledge, EV Expertise a Digital/Social Media Marketing.
- Using social media or virtual showrooms for lead generation.
- Data Analysis: Understanding sales trends, pricing strategies.
- Sales Forecasting & Strategy: Planning and adapting to market changes.
- Time Management & Organization: Handling multiple leads and appointments.
Digital Marketing Consultant
Beautifully You
2021 - 05.2024
- Increasing traffic to a website or page. Building a huge social media following. Generating a large number of leads for a service or product
- Led the successful launch of a new product line, resulting in the acquisition of over 500 new customers in the first quarter
- Developed a digital marketing strategy that resulted in a 40% increase in online engagement.
Senior Event Coordinator
Global Events Inc.
01.2019 - 04.2024
- Pioneered a refreshed strategic approach to regional customer events, increasing participant engagement by 45% over two years.
- Managed a diverse portfolio of 20+ events annually, consistently staying within 10% of allocated budgets through meticulous expense management and vendor negotiations.
- Led a cross-functional team of 10+, optimizing coordination and resource management, resulting in a 30% improvement in project delivery timelines.
- Introduced a data-driven decision-making culture by analyzing post-event ROI, translating into 25% higher customer retention rates post-events.
- Spearheaded the successful integration of ASANA event management software, enhancing team productivity by 40% and stakeholder communication clarity.
- Negotiated high-value contracts with vendors and venues, leading to an annual cost savings, of significant amounts, redirecting funds to enhance event offerings.
Event Planner and Project Manager
Innovative Solutions
05.2014 - 12.2018
- Orchestrated the complete lifecycle of over 15+ regional tradeshows, driving lead generation by 20% annually.
- Cultivated strong vendor relationships, reducing costs by 15% through strategic negotiations and expense tracking.
- Instrumental in transforming the event scheduling process, incorporating flexible strategies to accommodate swiftly industry changes.
- Enhanced team capability by delivering Excel Super User training, improving data analytics for event performance reports.
- Led the end-to-end project management of the executive leadership meetings, praised for 100% satisfaction from C-level executives.
Skills
- Customer Relationship Management (CRM)
- Global Connect
- Sales Negotiation & Closing Techniques
- Product Knowledge ( Vehicles, Features, Financing)
- Customer Service & Retention
- Persuasive & Active Listening Communication
- Lead Generation & Prospecting totally
- Upselling & Cross-selling
- Financial Service & Leasing Knowledge
Certification
- Certified Trade Show Marketer (CTSM) Completed a comprehensive training in trade show marketing accredited by the CTSM program, enhancing event strategies and execution.
- Advanced Excel Analytics Course Mastered Excel analytics techniques through an intensive course provided by Coursera, specializing in data handling and visualization.
Accomplishments
- Exceeded retail sales goals by an average of 17% every quarter in 2025
- Developed strong customer bonds, increasing return clients and repeat business by 40%
- Achieve ties, customer satisfaction, scores in department, earning “Salesmen of the month”
Timeline
Senior Event Coordinator
Global Events Inc.
01.2019 - 04.2024
Event Planner and Project Manager
Innovative Solutions
05.2014 - 12.2018
Sales Consultant/Resolution Specialist
Paul Brown Chevrolet
2024 - Current
Digital Marketing Consultant
Beautifully You
2021 - 05.2024