Alicia Hall
Gallatin,TN
Summary
Accomplished Program Coordinator with a proven track record at the National Guard Association of Tennessee. Excelled in enhancing the life insurance program for the non-profit organization. Skilled in customer service, coupled with exceptional organizational abilities. Increased program awareness significantly, demonstrating strong decision-making and attention to detail.
Excelled in managing multiple programs simultaneously by coordinating and monitoring operations. Proven proficient at planning and executing program budgets. Successfully supervised up to 26 employees by utilizing strong communication skills, problem solving, and emotional intelligence. Effectively maintained records for 10,000 plus employees as a Human Resource Officer for the Tennessee Army National Guard.
Overview
17
17
years of professional experience
Work History
Program Coordinator
National Guard Association of Tennessee
06.2021 - Current
- Promoted life insurance program offerings, increasing awareness and participation rates among target audiences.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Created comprehensive reports on program progress, presenting findings to board members and adjusting strategies as needed.
- Improved program offerings based on changing trends, audience feedback and directives from station owners.
- Calculated adjustments, premiums and refunds.
- Modified, updated and processed existing policies.
- Prepared life insurance claim forms or related documents and reviewed for completeness.
- Posted payments to accounts and maintained records.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
Human Resources Management Officer
Tennessee Army National Guard
02.2008 - 05.2021
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
- Managed employee benefits programs, ensuring timely enrollment and accurate recordkeeping.
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Advised department managers on best practices in regard to labor relations, conflict resolution, and disciplinary actions.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Processed paperwork and hiring details for promotions and lateral position changes.
- Participated in cross-functional projects aimed at improving overall organizational performance.
- Developed comprehensive training programs to enhance employee skillsets and productivity levels.
- Organized regular team-building events to promote camaraderie among employees and boost morale.
- Assisted with annual performance review processes to help employees understand their progress towards goals and areas for improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
MBA - Project Management
Grantham University
Lenexa, KS05-2021
BBA - Busines Management
Grantham University
Lenexa, KS05-2019
Skills
- Account Management
- Office Administration
- Project Management
- Hiring and recruitment knowledge
- Data management familiarity
- Generating schedules
- Expense Tracking
- Human resources understanding
- Attention to Detail
- Customer service experience
- Staff Hiring and Evaluations
- Budget coordination
Timeline
Program Coordinator
National Guard Association of Tennessee
06.2021 - Current
Human Resources Management Officer
Tennessee Army National Guard
02.2008 - 05.2021
MBA - Project Management
Grantham University
BBA - Busines Management
Grantham University
Similar Profiles
Monica PoneMonica Pone
Life Insurance Coordinator at National Guard Association of TennesseeLife Insurance Coordinator at National Guard Association of Tennessee
Keaston EllisonKeaston Ellison
Network Communication System Specialist at Tennessee Army National GuardNetwork Communication System Specialist at Tennessee Army National Guard
Michael TauchenMichael Tauchen
HVAC Technician at Tennessee Air National GuardHVAC Technician at Tennessee Air National Guard