Monica Pone
Murfreesboro,Tennessee
Summary
To obtain a position as Human Resource Manager
Human Resource Manager with over 29 years of progressive experience in the Human Resource Field. Proven ability to develop and implement effective HR strategies, policies, and procedures; effectively manage employee relations, conflict resolution, onboarding, and training and development. Adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals. Additional key skills include:
Overview
30
30
years of professional experience
Work History
Life Insurance Coordinator
National Guard Association of Tennessee
05.2023 - Current
- Verify customer life insurance coverage and limitations
- Post and reconcile all daily life insurance, customer payments and transactions within the National Guard Platform (NGP) system
- Process all Life insurance claims, explaining life insurance changes to customers in detail and accurately documenting all benefits
- Verify amounts of insurance payment to ensure payment will be processed for claim under customer's insurance plan
- Maintain strict confidentiality; adheres to all HIPAA guidelines/regulations
- Answer client questions and concerns about their policies
- Maintain detailed knowledge of different types of insurance policies and regulations
- Assist clients in filing insurance claims when necessary
- Generate reports for management regarding policy metrics, renewals, and policy changes
- Cultivate relationships with insurance representatives, and customer to complete payment and accuracy of claims
- Correct and update the NGP system when checking for errors and while verifying insurance
- Managed approximately 30 incoming calls and emails per day from customers
Human Resource Manager
Tennessee Army National Guard
01.2019 - 12.2023
- Spearhead development, implementation, and maintenance of HR strategies, policies, and procedures to ensure alignment with organizational goals and objectives
- Support recruitment and onboarding of new staff by developing job description, writing job announcements, and conducting background checks
- Lead employee relations, performance management, and conduct resolution initiatives
- Facilitation of New Hire Orientations and presentations to communicate company-wide policies and procedures
- Analyzed and classified individual positions descriptions in (DCPDS) Defense Civilian Personnel Data System
- Determined correct classification by comparison to existing standards related to work and prepared necessary evaluation statements for Active- Duty Soldiers in Tennessee National Guard
- Managed production recruiters and monitored trend analysis in low density regions
- Manage employee training and development programs, including establishing learning objectives and assessment of employee progress
- Provided placement and staffing services for units of Tennessee National Guard
- Functioned as liaison to Military Pay department for Active Guard Reserve (AGR) Soldiers in Recruiting and Retention Battalion
- Briefed Tennessee Guard units on HR strategies, policies, and procedures
- Assist managers and supervisors in administration of disciplinary actions, leave of absence and termination procedures
- Conducted interviews to determine individual interests, qualifications, and personnel data
Human Resource Manager
Tennessee Army National Guard
01.2010 - 12.2018
- Managed Soldiers and Families of Tennessee National Guard
- Supervised, coached, and trained up to 15 staff
- Briefed provisions of personnel programs such as assignments, promotions, separations, retirements, benefit programs, training, and retraining
- Briefed Commanders on developing career information and motivation programs
- Reviewed and processed evaluation reports
- Created, maintained, and audited personnel records
- Composed letters to employees and Directorates
- Counseled Soldiers and family members concerning retirement and survivor benefit options
- Documented and processed classified materials
Senior Supervisor
Tennessee Army National Guard
01.1995 - 12.2009
- Supervised over 10 employees in the G1, Tennessee Army National Guard
- Managed the Morale Welfare and Recreation Funds more than 2 million dollars for over 100 units in the Tennessee Army National Guard with 100% accuracy
- Monitor and provide statistical data for required quarterly reports
- Coordinated and appointed all casualty assistance officers
- Served as the primary liaison with Defense Finance and Accounting (DFAS) and Human Resources Command to ensure timely payments of annuities and minimize problems with claims for retirees and or survivors
- Provided the Commander of the Tennessee Army National Guard with any required/requested reports that could be produced within the Directorate
- Managed appraisal reports for 6 Federal Service Technicians within G1
Education
Bachelor of Science - Business Administration
Bethel University
Mckenzie, TN05.2007
Skills
- Secret Security Clearance
- Leadership Experience
- Types 60 WPM
- Proficient in Microsoft Office Products
- Insurance claims processing
- Customer service and assistance
- Attention to Detail
- Organizing and Prioritizing Work
- Data Entry
- Records Management
- Teamwork and Collaboration
- Decision-Making
- Critical Thinking
- Problem-Solving
- Multitasking
- Excellent Communication
Timeline
Life Insurance Coordinator
National Guard Association of Tennessee
05.2023 - Current
Human Resource Manager
Tennessee Army National Guard
01.2019 - 12.2023
Human Resource Manager
Tennessee Army National Guard
01.2010 - 12.2018
Senior Supervisor
Tennessee Army National Guard
01.1995 - 12.2009
Bachelor of Science - Business Administration
Bethel University
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