ALICIA HAMMOND
North Las Vegas,NV
Summary
Results-driven Records Management Specialist with expertise in maintaining data accuracy and compliance in technology-driven environments. Analyzed complex information to resolve discrepancies and provided clear guidance to stakeholders while upholding confidentiality. Focused on supporting organizational goals through proactive communication.
Overview
6
6
years of professional experience
Work History
Customer Service Support Specialist
McKesson
Remote, NV
12.2025 - 02.2026
- Interpreted policies and procedures to resolve complex inquiries, enhancing customer satisfaction
- Analyzed customer records and account data for accuracy and compliance, ensuring regulatory adherence
- Reviewed and updated documentation across multiple systems to maintain consistency and reliability
- Protected sensitive information to maintain trust and compliance with privacy regulations.
- Collaborated with teams to ensure data integrity
Customer Service Representative
IntouchCX
Las Vegas, NV
09.2025 - 12.2025
- Handled high-volume email and phone communication to address customer inquiries promptly
- Communicated policies and resolutions clearly
- Processed service requests and documentation efficiently, ensuring accuracy and compliance
- Ensured data accuracy by identifying and correcting record discrepancies
- Managed customer records, maintaining data integrity and supporting effective service delivery
CSR Energy Representative
Everise
Remote, NV
06.2025 - 09.2025
- Resolved complex issues through data analysis to enhance customer satisfaction
- Evaluated account records to identify effective resolutions and improve service quality
- Achieved 90%+ QA through accurate documentation
- Maintained detailed records of interactions to ensure accurate follow-up and support
- Acquired proficiency in new technology to enhance productivity in a tech-driven environment
Customer Service Representative – Lead
Unique Renovation Inc.
01.2021 - 06.2025
- Managed 80+ daily interactions to ensure customer satisfaction
- Analyzed and resolved discrepancies to maintain service quality
- Coordinated with teams to ensure compliance with regulations
- Interpreted agreements and requirements
- Maintained accurate client records and documentation
Call Center Representative
Omni Interactions
01.2020 - 12.2020
- Processed high-volume records and service requests to ensure timely resolution of customer inquiries
- Interpreted procedures to resolve inquiries, enhancing customer satisfaction through clear communication
- Maintained detailed documentation across systems
- Organized and prioritized various responsibilities and projects to maintain workflow efficiency
- Trained new hires on compliance and systems
Education
Bachelor of Arts - Sociology
San Jose State University
Skills
- Records Evaluation & Data Analysis
- Academic Advisement Support & Reporting
- Data Entry & Documentation Accuracy
- Policy Interpretation & Compliance
- CRM & Database Systems (Salesforce, Zendesk)
- Microsoft Office Suite
- Multisystem Navigation
- Attention to Detail
- Problem Solving
- Customer Service
- Communication
- Confidential Records Handling
Timeline
Customer Service Support Specialist
McKesson
12.2025 - 02.2026
Customer Service Representative
IntouchCX
09.2025 - 12.2025
CSR Energy Representative
Everise
06.2025 - 09.2025
Customer Service Representative – Lead
Unique Renovation Inc.
01.2021 - 06.2025
Call Center Representative
Omni Interactions
01.2020 - 12.2020
Bachelor of Arts - Sociology
San Jose State University