ALICIA HANDLEY
Melbourne,FL
Summary
I am a non-traditional prospective Physician Assistant student with a strong background in administrative support and customer experience management. Although my pivot into healthcare has been recent, my background has given me a strong foundation for patient interactions, anticipating the needs of my co-workers, and staying organized with administrative tasks. My consistent passion for health and fitness has manifested itself in years of working in the fitness industry and I find fulfillment in helping others. I believe that even though my background is non-traditional, my determination to provide exceptional patient care will translate and make me a valuable asset to the healthcare field.
Overview
7
7
years of professional experience
1
1
Certification
Work History
OPERATIONS/ CUSTOMER EXPERIENCE MANAGER
Angi Roofing / Total Home Roofing
2023.01 - 2023.12
- Provided support and training to managers across 8 different locations, including live and on demand training videos and written resources
- Ensured that all branch locations were operating in accordance with SOP's and hitting KPI's and performance metrics
- Focused on process improvement and streamlining, restructuring Operations department to improve efficiency
- Bridged gap between Operations department and customer experience, ensuring that the needs of the customer were the priority under every circumstance
- People management: kept team highly motivated and engaged, maintained hiring and firing based on business needs
- Maintained cross-departmental communications, relationships with vendors, subcontractors, building departments, and C-suite executives.
EXECUTIVE ASSISTANT TO CEO
Angi Roofing / Total Home Roofing
2022.07 - 2023.01
- Monitored and responded to emails on behalf of the CEO
- Provided daily priorities lists, highlighting business priorities and action items for short term and long term goals
- Managed CEO’s calendar, prepared CEO for key meetings, booked all travel
- Organized catering and entertainment events and facilitated staff and leadership meetings
- Maintained budgets, created expense reports, participated in accounting initiatives
- Traveled to different branches throughout the state to be an “eyes on” report to the CEO.
FITNESS INSTRUCTOR
University of Florida, Cyclebar
2017.01 - 2022.01
- Led classes of up to 50 people providing a premium fitness experience
- Maintained close interpersonal relationships with members to market classes and build a following
- Consistently advertise classes on social media to promote class attendance, regularly selling out classes
- Program new and exciting classes every week, both with music and formatting, motivated and inspired members on their fitness journey.
KEY LEADER, GUEST EXPERIENCE AND VISUAL MERCHANDISING
Lululemon
2019.01 - 2022.01
- Ran retail floor of 10-15 employees ensuring a premium guest experience and that daily financial goals were met
- Owned product management; ran reports on sell-through lists to determine visual merchandising strategy and led merchandising shifts
- Provided feedback and coaching to team members to improve their interpersonal sales skills
- Participated in marketing initiatives and partnerships with local fitness studios.
Education
Bachelor of Science - Mathematical Sciences
Florida Institute of Technology-Melbourne
Melbourne, FL2022-05
Skills
- Microsoft Office Suite
- Calendar management
- Administrative tasks
- Business process improvement
- Customer De-escalation
- Team Management
- Training and Onboarding
- Cross-Departmental Alignment
- Team Recruiting and Hiring
- Corporate Communications
Accomplishments
- Best in show at Northrup Grumman Research Showcase for my work in machine learning using Convolutional Neural Networks (CNN's) to diagnose early onset Alzheimer's with >97% accuracy
Certification
- Certified Group Fitness Instructor
References
- Patti Morgan (321) 863-2796
- Vicki Kurtz (321) 265-2187
- Francisco Carpio (813) 610-3936
Timeline
OPERATIONS/ CUSTOMER EXPERIENCE MANAGER
Angi Roofing / Total Home Roofing
2023.01 - 2023.12
EXECUTIVE ASSISTANT TO CEO
Angi Roofing / Total Home Roofing
2022.07 - 2023.01
KEY LEADER, GUEST EXPERIENCE AND VISUAL MERCHANDISING
Lululemon
2019.01 - 2022.01
FITNESS INSTRUCTOR
University of Florida, Cyclebar
2017.01 - 2022.01
Bachelor of Science - Mathematical Sciences
Florida Institute of Technology-Melbourne
- Certified Group Fitness Instructor
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