Alicia Harding
Taneytown,MD
Summary
Seasoned Guest-Facing Supervisor with experience in managing operations for dining, beverage and lounging establishments. Bring skills in staff leadership, service standard enforcement, and customer satisfaction. Known for fostering team cohesion to deliver exceptional service quality. Previous roles highlight ability to improve and elevate guest experiences.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Dining Room Supervisor
Flik International - Capital One Lounge
Dulles, VA
04.2024 - Current
- Monitored staff performance to ensure quality service to customers.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Coordinated with kitchen personnel to ensure timely food preparation and delivery to guests.
- Provided guidance and support to front-of-house staff members as needed.
- Observed food safety and sanitation protocols to reduce germ spread.
- Coached staff on strategies to enhance performance and improve customer relations
- Delegated work to staff, setting priorities and goals.
- Maintained presence on dining room floor and assisted team to support efficiency of service.
- Provided motivation and encouragement to employees in order to foster teamwork.
- Completed day-to-day duties accurately and efficiently.
Cafe Supervisor
FLIK Hospitality
Gaithersburg, MD
09.2023 - 04.2024
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Resolved customer complaints promptly and professionally.
- Rang up orders on cash register to process cash, credit card and personal check payments.
- Maintained accurate records of customer orders and sales.
- Ensured efficient operation of café according to health and safety regulations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed inventory, ordering supplies as needed.
Catering Attendant
FLIK Hospitality
Reston, VA
07.2020 - 09.2023
- Monitored buffet area during meal services to ensure adequate supply of foods is available throughout the event.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Organized leftover food items into containers after each event for storage or disposal.
- Set up catering trays with appropriate food items for events and parties.
- Packed and labeled food for delivery, ensuring accurate and timely orders.
- Collaborated with team to deliver timely service of items.
- Filled in for absent workers by performing wide variety of food service work.
- Followed all safety protocols when handling knives or hot equipment while preparing meals.
- Prepared food items according to recipes and special customer requests.
- Provided excellent customer service, addressing guest inquiries and concerns promptly.
Operations Support Supervisor
Flik International
Dulles, VA
07.2013 - 03.2020
- Provided support to three airport lounges in multiple operational capacities.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided support during peak business hours.
- Monitored staff performance, providing feedback and guidance when necessary.
Education
BBA - Accounting And Finance
San Martin De Porres
Santa Anita, Peru12-1991
Skills
- Operations management
- Service training
- Food safety compliance
- Supply ordering
- Guest relations
- Point of sale systems
- Event management
- Self motivation
- Team collaboration
- Attention to detail
- Adaptability
Certification
- ServvSafe Food Handlers
Languages
Spanish
Professional
English
Professional
Affiliations
- Avid traveler and explorer
Timeline
Dining Room Supervisor
Flik International - Capital One Lounge
04.2024 - Current
Cafe Supervisor
FLIK Hospitality
09.2023 - 04.2024
Catering Attendant
FLIK Hospitality
07.2020 - 09.2023
Operations Support Supervisor
Flik International
07.2013 - 03.2020
BBA - Accounting And Finance
San Martin De Porres