Summary
Overview
Work History
Education
Skills
Timeline
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Alicia Hayes

Milwaukee,WI

Summary

Dynamic sales professional with a proven track record at Charter Communications, excelling in customer relations and upselling techniques. Skilled in building strong client relationships and enhancing satisfaction, I effectively resolved issues and negotiated contracts, driving revenue growth and fostering loyalty. Adept in interpersonal communication and sales expertise, I deliver exceptional service.

Overview

9
9
years of professional experience

Work History

Mulitenant Sales Representative

Charter Comminications
05.2025 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Bank Teller

Wells Fargo
06.2024 - 05.2025
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.

Retention Specialist

Charter Comminications
11.2018 - 03.2024
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
  • Negotiated contract renewals, securing continued business partnerships with satisfied clients.
  • Built constructive customer relationships to improve loyalty and recommendations.
  • Boosted revenue through upselling and cross-selling opportunities during customer interactions.
  • Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
  • Evaluated current customer retention strategies and recommended improvements.
  • Gathered feedback from departing customers to identify areas for improvement in products or services offered.
  • Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.

Food Service Supervisor

Department of Corrections
08.2017 - 11.2018
  • Kept guest and work areas clean, organized, and sanitized per established standards.
  • Reduced food waste by implementing proper inventory tracking and storage practices.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Maintained health and food safety standards at all stages, from storage through delivery.
  • Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.

Security Officer

Allied Universal Security Services
08.2016 - 11.2018
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

Education

Criminal Justice

Bryant & Stratton College
NY
06.2018

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Sales expertise
  • Relationship building
  • Product and service knowledge
  • Sales presentations
  • Sales closing

Timeline

Mulitenant Sales Representative

Charter Comminications
05.2025 - Current

Bank Teller

Wells Fargo
06.2024 - 05.2025

Retention Specialist

Charter Comminications
11.2018 - 03.2024

Food Service Supervisor

Department of Corrections
08.2017 - 11.2018

Security Officer

Allied Universal Security Services
08.2016 - 11.2018

Criminal Justice

Bryant & Stratton College

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Alicia Hayes