Work History
Overview
Education
Skills
Certification
Timeline
Generic

Alicia Hendricks

Irving

Work History

Customer Service Representative

North Texas Tollway Authority
05.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Server

Roland’s Jamaican Chicken
01.2024 - 08.2024


  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Collection Specialist

Credit Management Company
06.2023 - 01.2024
  • Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
  • Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Used skip tracing and other techniques to locate debtors.

Housekeeper

Comfort Inn & Suites
04.2023 - 09.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Meat Packer

Central Valley Meat Co
08.2018 - 07.2020
  • Packaged and attached labeling to various meat selections.
  • Inspected meat to perform quality assurance checks.
  • Processed meat by cutting, sorting parts, deboning and grinding.
  • Organized and stored items at specific temperatures to maintain freshness.
  • Streamlined packaging process with meticulous attention to detail in weighing, labeling, and sealing packages.

Caregiver

HHS
04.2017 - 04.2018
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.

Overview

8
8
years of professional experience
1
1
Certification

Education

Medical Informatics

San Joaquin Valley College
Visalia, CA
05.2015

High School Diploma -

Lemoore High School
Lemoore, CA
06.2011

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Microsoft Excel
  • Payment processing
  • Take inbound calls
  • Collections process improvement
  • Java collections framework
  • Collections and Invoice processing

Certification

Medical Assistant Certificate of Completion

Timeline

Customer Service Representative

North Texas Tollway Authority
05.2024 - Current

Server

Roland’s Jamaican Chicken
01.2024 - 08.2024

Collection Specialist

Credit Management Company
06.2023 - 01.2024

Housekeeper

Comfort Inn & Suites
04.2023 - 09.2023

Meat Packer

Central Valley Meat Co
08.2018 - 07.2020

Caregiver

HHS
04.2017 - 04.2018

Medical Informatics

San Joaquin Valley College

High School Diploma -

Lemoore High School

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Alicia Hendricks