Alicia Hernandez
Goleta,CA
Summary
Accomplished in elevating customer experiences, I leveraged strong multitasking and engaging personality traits from all given work opportunities to significantly enhance client satisfaction. Expert in alcohol awareness and customer service, my proactive approach and adaptability have consistently developed loyal clienteles and improved operational efficiencies, showcasing a blend of hard and soft skills vital for dynamic service environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bartender
Ritz-Carlton Bacara
06.2023 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Assisted with inventorying beverage stock and bar supplies.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Bartender
Chumash Casino & Resort
01.2019 - 06.2023
- Upheld strict regulations for safe alcohol service and food safety.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Served high customer volumes during special events, nights, and weekends.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Cashier/Cook
Alfie's Fish And Chips
03.2018 - 12.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Learned duties for various positions and provided backup at key times.
- Stocked, tagged and displayed merchandise as required.
- Worked with floor team and managers to meet wide range of customer needs.
- Excellent communication skills, both verbal and written.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Assistant Store Manager
Conserv Fuel
01.2016 - 11.2017
- Monitored daily cash discrepancies
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness
Server
Chumash Casino & Resort
09.2014 - 02.2016
- Served food and beverages promptly with focused attention to customer needs.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Server/Busser
Jalama Beach Cafe
02.2011 - 04.2013
Education
High School Diploma -
Lompoc High School
Lompoc, CA06-2008
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Engaging personality
- Professional appearance
- Alcohol awareness
- Anticipating guest needs
- Adaptable
- Quick Learner
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- TIPS (Training for Intervention ProcedureS) Certification - Health Communications, Inc.
Timeline
Bartender
Ritz-Carlton Bacara
06.2023 - Current
Bartender
Chumash Casino & Resort
01.2019 - 06.2023
Cashier/Cook
Alfie's Fish And Chips
03.2018 - 12.2018
Assistant Store Manager
Conserv Fuel
01.2016 - 11.2017
Server
Chumash Casino & Resort
09.2014 - 02.2016
Server/Busser
Jalama Beach Cafe
02.2011 - 04.2013
- ServSafe Food Handler Certification - National Restaurant Association.
- TIPS (Training for Intervention ProcedureS) Certification - Health Communications, Inc.
High School Diploma -
Lompoc High School
Similar Profiles
Rose JoostRose Joost
Server at The Ritz Carlton BacaraServer at The Ritz Carlton Bacara
Andrew RowanAndrew Rowan
Customer Service Representative at Ritz Carlton BacaraCustomer Service Representative at Ritz Carlton Bacara
Sean CaseySean Casey
Valet Parking Attendant at Ritz Carlton BacaraValet Parking Attendant at Ritz Carlton Bacara