Hilda Gonzalez
Goleta,CA
Summary
Dynamic Shift Manager with a proven track record at Keg n Bottle Market , excelling in customer service and team development. Expert in inventory control and cash handling, I implemented process improvements that enhanced efficiency during peak hours. Passionate about training and motivating staff, I foster a collaborative environment that drives guest satisfaction.
Overview
11
11
years of professional experience
Work History
Shift Manager
Keg N Bottle Market
01.2020 - 11.2024
- Supervised daily operations to ensure efficient workflow and optimal staffing levels.
- Developed schedules that balanced labor costs with service demand for maximum efficiency.
- Coordinated with suppliers to maintain product availability while optimizing cost controls.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Shift Leader
Blaze Pizza
09.2015 - 01.2018
- Oversaw daily operations, ensuring high-quality food preparation and customer service standards.
- Trained and mentored new team members on pizza-making techniques and customer interaction protocols.
- Managed inventory levels, conducting regular stock checks to minimize waste and optimize supply chain efficiency.
- Monitored food safety practices, ensuring compliance with health regulations and company policies.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Prep Cook
SUBWAY®Restaurants
07.2013 - 05.2014
- Prepared ingredients and assembled sandwiches according to standardized recipes and customer specifications.
- Maintained cleanliness and organization of workstations, ensuring compliance with food safety standards.
- Assisted in inventory management by tracking stock levels and notifying management of shortages.
- Supported team members during peak hours, contributing to efficient workflow and customer satisfaction.
Education
High School Diploma -
Dos Pueblos High School
Goleta, CA05.2013
Skills
- Bilingual
- Decision-making
- Cash handling
- Customer service focus
- Employee training
- Workplace safety
- Punctual and reliable
- Energetic and enthusiastic
- Relationship building
- Documentation and reporting
- Supply ordering
Timeline
Shift Manager
Keg N Bottle Market
01.2020 - 11.2024
Shift Leader
Blaze Pizza
09.2015 - 01.2018
Prep Cook
SUBWAY®Restaurants
07.2013 - 05.2014
High School Diploma -
Dos Pueblos High School