Kaitlyn Vergaray
Newburgh
Summary
Results-driven professional with extensive experience in team leadership and training within high-pressure environments. Expertise in decision-making and operations oversight, contributing to improved service quality and team cohesion. Ready to leverage skills to optimize operational efficiency.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Shift Manager
McDonald's
Central Valley, NY
05.2024 - Current
- Supervised daily operations to ensure efficient service and high-quality food preparation
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty
- Promoted a positive work environment through open communication and constructive feedback.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Trained and mentored new team members on operational procedures and customer service standards
- Processed customer transactions efficiently using point-of-sale systems
- Assisted customers with inquiries, ensuring high levels of satisfaction
Sales Associate
Vans
Central Valley, NY
10.2025 - 01.2026
- Enhanced customer experience through product knowledge and personalized service.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Shift Manager
McDonald's
Newburgh, NY
12.2018 - 04.2024
- Supervised team of 15+ employees, ensuring adherence to operational standards and customer service excellence.
- Implemented training programs for new hires, enhancing onboarding efficiency and team performance.
- Analyzed sales data to optimize staff schedules and reduce labor costs while maintaining service quality.
- Facilitated daily briefings to align team goals with management objectives and improve communication flow.
- Resolved customer complaints swiftly, promoting a positive dining experience and fostering customer loyalty.
- Monitored food safety practices, ensuring compliance with health regulations and maintaining high hygiene standards.
Education
High School Diploma -
Newburgh Free Academy
Newburgh, NYSkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Punctual and reliable
- Energetic and enthusiastic
- Training and mentoring
- Relationship building
- Team development
- Bilingual
- Bilingual fluency
Languages
Spanish
Native or Bilingual
English
Full Professional
Portuguese
Limited Working
Timeline
Sales Associate
Vans
10.2025 - 01.2026
Shift Manager
McDonald's
05.2024 - Current
Shift Manager
McDonald's
12.2018 - 04.2024
High School Diploma -
Newburgh Free Academy