Summary
Overview
Work History
Education
Skills
Timeline
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Alicia Hines

Harvest

Summary

Dynamic professional with a proven track record at Fox Army Health Center, excelling in referral management and data analysis. Skilled in time management and problem-solving, I effectively enhanced referral processes and improved patient care coordination. Adept at utilizing CHCS and MHS GENESIS to generate impactful reports and optimize workflows.

Overview

15
15
years of professional experience

Work History

Referral Management Assistant

Fox Army Health Center
Redstone Arsenal
02.2015 - Current
  • Manage and track specialty referrals using Composite Health Care System (CHCS), and MHS GENESIS.
  • Contact patients, providers, and staff for referral reports, results, and status updates.
  • Generate reports aiding program evaluation and ensure appropriate closure of referrals.
  • Advise staff on referral procedures, resolve issues, and improve the referral process.
  • Schedule diagnostic referrals and walk-in as needed.
  • Monitor workload statistics are accurately collected and recorded.
  • Review timecard status reports to identify errors and missing timecards.
  • Provide individual and group briefings in the proper techniques for entering timecards with available and non-available man-hours.

GSA INTERN

GSA
Huntsville
01.2025 - 05.2025
  • Plans acquisitions for standard or specialized services, programs, commodities, and/or construction contracts, where specifications are standardized or not standardized, and where sole source or competitive markets exist.
  • Develops solicitations, evaluates responses, and makes award recommendations.
  • Monitors contract performance and performs contract administration.
  • Provides advice and assistance to others relating to contracting work, and prepares correspondence.

Dental Purchased Care Coordinator

Tripler Army Dental Clinic
Honolulu
08.2011 - 02.2015
  • Coordinated dental care for beneficiaries, managing appointments and referrals.
  • Maintained program metrics, updated records, and liaised with civilian dental community.
  • Utilized various software for data input, retrieval, and report generation.
  • Monitored and optimized dental provider schedules, managed patient appointments.
  • Supported the Oral Health Initiative/Active Duty Dental Program.

Medical Support Assistant

Tripler Army Dental Clinic
Honolulu
02.2010 - 08.2011
  • Coordinated and monitored Dental Care Optimization schedules.
  • Provided clerical and administrative support to dental readiness program.
  • Managed patient appointments, tracked referrals, and supported OHI/ADDP.

Education

Bachelor's Degree - Business Management

Alabama A&M University
Huntsville, AL
05.2025

Associate's Degree - Business Administration

Calhoun Community College
Huntsville, AL
05.2023

High School Diploma -

Todd County Central High School
Elkton, KY
05.1986

Skills

  • Time management
  • Problem solving
  • Customer service
  • Word processing
  • Spreadsheet proficiency
  • Data entry
  • Self motivation
  • Teamwork and collaboration
  • Business communications
  • Team building
  • Travel planning
  • Business management
  • Reception duties
  • Filing and data archiving
  • Administrative background
  • Problem-solving abilities

Timeline

GSA INTERN

GSA
01.2025 - 05.2025

Referral Management Assistant

Fox Army Health Center
02.2015 - Current

Dental Purchased Care Coordinator

Tripler Army Dental Clinic
08.2011 - 02.2015

Medical Support Assistant

Tripler Army Dental Clinic
02.2010 - 08.2011

Bachelor's Degree - Business Management

Alabama A&M University

Associate's Degree - Business Administration

Calhoun Community College

High School Diploma -

Todd County Central High School

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Alicia Hines