Alicia Hoffman
CHATHAM,IL
Summary
Hardworking employee enthusiastic about learning any type of business field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Dependable with a proven record of exceptional customer service while providing support to customers and to
other employees, as well as, managing multiple teams to promote an energetic, results-driven work environment.
Overview
6
6
years of professional experience
Work History
Sales Representative
Vector Marketing And Cutco Products
06.2023 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and delivered engaging sales presentations to convey product benefits.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
Lifeguard
YMCA
04.2018 - 08.2023
- Responsible for the safety and well-being of the members inside and outside the pool area
- Helped new and old employees get certified in BLS, CPR, First Aid, and emergency oxygen in the field
- Provided friendly customer service to guests and addressed concerns.
- Delivered excellent customer service by answering any questions about the facilities or rules by customers or the employees.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Voluntary Worker
YMCA
03.2021 - 05.2021
- Maintained clean, neat, and operational facilities to serve program needs.
- Greeted visitors, answered questions and assisted with individual needs or requests.
- Maintained and updated database of information for organization.
- Answered phone to filter calls, assist and redirect appropriate personnel.
- Assisted with special events and programs.
- Represented organization positively and professionally while providing community with much-needed services.
Swim Instructor
YMCA
01.2018 - 01.2021
- Managed customer service requests and worked with administrators to update open classes.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Promoted a positive, fun environment, focusing on the positive effects of swimming on the cardiovascular system.
- Taught new instructors how to communicate and connect with their children during lessons while also providing
tips to teaching the skills. - Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Taught daily swim instruction to students varying in ages and skill levels.
Education
Bachelor of Science - Accounting and International Business, Professional Accountancy
Illinois State University
Bloomington, IL12.2024
Associates Degree - Arts, Business Administration
Lincoln Land Community College
12.2022
No Degree - International Business, Business Administration
Oregon State University
06.2020
Skills
- Customer service
- Communication skills
- Leadership
- Microsoft excel
- Involvement
- Time Management
- Strong Communication and Interpersonal Skills
- Staff Training
- Excellent Written and Verbal Communication
- Building Customer Loyalty
- Goal-Driven
- Prospecting Skills
Additional Information
I am involved with the International Business Association and the Accounting and Finance Women's Association.
Timeline
Sales Representative
Vector Marketing And Cutco Products
06.2023 - Current
Voluntary Worker
YMCA
03.2021 - 05.2021
Lifeguard
YMCA
04.2018 - 08.2023
Swim Instructor
YMCA
01.2018 - 01.2021
Bachelor of Science - Accounting and International Business, Professional Accountancy
Illinois State University
Associates Degree - Arts, Business Administration
Lincoln Land Community College
No Degree - International Business, Business Administration
Oregon State University