Alicia Howard
Ottawa
Summary
Accomplished leader with a focus on enhancing team performance and streamlining operations. Skilled in P&L management and customer relations, dedicated to driving sustainable growth within organizations.
Overview
8
8
years of professional experience
Work History
General Manager
Mac Fasteners, Inc.
05.2021 - Current
- Direct daily operations to enhance efficiency and ensure adherence to safety protocols.
- Develop and implement strategic plans to optimize production workflows and resource allocation.
- Lead cross-functional teams in executing projects, fostering collaboration among departments.
- Analyze market trends to identify opportunities for growth and expansion within product lines.
- Collaborate with senior leadership on budget planning and financial forecasting strategies for the organization.
- Monitor financial performance, set budgets and control expenses to provide financial stability and long-term organizational growth.
Inside Sales Manager
Mac Fasteners, Inc.
07.2018 - 06.2021
- Led sales initiatives to enhance client relationships and drive revenue growth.
- Developed training programs for team members to improve product knowledge and sales techniques.
- Analyzed market trends and competitive landscape to inform strategic decision-making.
- Collaborated with marketing to create targeted campaigns that increased lead generation.
- Coordinated cross-functional efforts to ensure alignment between sales, operations, and customer support teams.
- Mentored junior team members on best practices for inside sales techniques, fostering a culture of continuous improvement within the department.
Supply Chain Manager
Mac Fasteners, Inc.
10.2019 - 05.2021
- Streamlined inventory management processes to reduce excess stock and improve turnover rates.
- Implemented demand forecasting techniques to enhance supply chain efficiency and responsiveness.
- Collaborated with cross-functional teams to optimize logistics operations and minimize costs.
- Developed strategic supplier relationships to ensure quality materials and timely deliveries.
Education
Bachelor of Arts - Psychology
Ottawa University
Ottawa, KS05-2007
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Training and coaching
- Staff management
- Customer relations
- Verbal and written communication
- P&L management
- Labor cost controls
- Process improvements
Timeline
General Manager
Mac Fasteners, Inc.
05.2021 - Current
Supply Chain Manager
Mac Fasteners, Inc.
10.2019 - 05.2021
Inside Sales Manager
Mac Fasteners, Inc.
07.2018 - 06.2021
Bachelor of Arts - Psychology
Ottawa University