Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Alicia Howell

Brooklyn

Summary

Results-driven professional with extensive experience in customer service management and administrative operations. Proven track record in improving customer satisfaction ratings through effective communication and efficient daily operations. Eager to leverage skills in data entry and inventory oversight to drive business success.

Overview

17
17
years of professional experience

Work History

Accounts Payable and Receiving Clerk

Eli Zabar, Inc.
New York
08.2023 - Current
  • Completed necessary paperwork, including packing slips, bills of lading, and receiving reports. Accurately and on time.
  • Monitored merchandise received and shipped from the facility in the computer system.

Customer Service Manager

Prince Martial Arts Academy
Bridgewater
01.2017 - 07.2023
  • Managed daily customer service operations for a martial arts academy.
  • Responded to phone and online customer service requests within the designated turnaround time to improve customer satisfaction ratings.

Office Manager

Rayfield Lawn and Home Care
Port Charlotte
03.2009 - 11.2017
  • Coordinated scheduling for lawn maintenance and home care appointments.
  • Managed office operations and administrative functions for lawn care services.

Education

Bachelor of Arts - Liberal Arts

Morgan State University
Baltimore, MD
12-2007

Skills

  • Inventory management
  • Documentation accuracy
  • Shipping coordination
  • Data entry
  • Order processing
  • Customer relationship management
  • Effective communication
  • Self-motivated and independent

Affiliations

I managed a high volume of customer inquiries via phone and emails. I consistently received positive feedback for resolving issues efficiently.

Timeline

Accounts Payable and Receiving Clerk

Eli Zabar, Inc.
08.2023 - Current

Customer Service Manager

Prince Martial Arts Academy
01.2017 - 07.2023

Office Manager

Rayfield Lawn and Home Care
03.2009 - 11.2017

Bachelor of Arts - Liberal Arts

Morgan State University