Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alicia Humphries

Columbus,OH

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Epiq Systems
Dublin, OH
11.2023 - 03.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Customer Service Representative

OceanX
Groveport, OH
06.2021 - 10.2023
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Customer Care Representative

Teleperformance
Hillard, OH
09.2017 - 11.2020
  • Built sustainable relationships of trust through open communication with customers.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Education

Associate of Arts - Criminal Justice

Columbus College of Art And Design
Columbus, OH
05-2005

Skills

  • Inbound and Outbound Calling
  • Active Listening
  • Dispute Resolution
  • Multi-Task Management
  • Customer Service
  • Microsoft Office expertise
  • Microsoft Outlook

Certification

  • NRF FOUNDATION RISEUP Customer Service & Sales Certified Specialist

Timeline

Customer Service Representative

Epiq Systems
11.2023 - 03.2024

Customer Service Representative

OceanX
06.2021 - 10.2023

Customer Care Representative

Teleperformance
09.2017 - 11.2020

Associate of Arts - Criminal Justice

Columbus College of Art And Design
  • NRF FOUNDATION RISEUP Customer Service & Sales Certified Specialist
Alicia Humphries