Alicia Humphries
Columbus,OH
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Epiq Systems
Dublin, OH
11.2023 - 03.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
OceanX
Groveport, OH
06.2021 - 10.2023
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Care Representative
Teleperformance
Hillard, OH
09.2017 - 11.2020
- Built sustainable relationships of trust through open communication with customers.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Education
Associate of Arts - Criminal Justice
Columbus College of Art And Design
Columbus, OH05-2005
Skills
- Inbound and Outbound Calling
- Active Listening
- Dispute Resolution
- Multi-Task Management
- Customer Service
- Microsoft Office expertise
- Microsoft Outlook
Certification
- NRF FOUNDATION RISEUP Customer Service & Sales Certified Specialist
Timeline
Customer Service Representative
Epiq Systems
11.2023 - 03.2024
Customer Service Representative
OceanX
06.2021 - 10.2023
Customer Care Representative
Teleperformance
09.2017 - 11.2020
Associate of Arts - Criminal Justice
Columbus College of Art And Design
- NRF FOUNDATION RISEUP Customer Service & Sales Certified Specialist