Alicia Ibarra
Lehigh Acres,FL
Summary
Adept at fostering customer relationships and enhancing satisfaction, my tenure at Grace Community School honed my bilingual communication and relationship-building skills. Achieved a significant increase in positive customer feedback at Dollar General Market by skillfully managing high-pressure situations and securing transactions, demonstrating both hard and soft skills crucial for any customer-centric role.
Overview
10
10
years of professional experience
Work History
Telephone Salesperson
Action Cooling & Heating
07.2023 - Current
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Greeted guests in with friendliness and professionalism.
Assistant and Secretary
Rada Collision
10.2022 - 05.2023
- Assisted manager in all aspects of business operations.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Greeted guests in with friendliness and professionalism.
Customer Service,cashier,assistant Manager
Dollar General Market
08.2021 - 05.2022
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Cashier
Dollar Tree Distribution Center
08.2021 - 08.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Cashier
Ada's Whole Food
10.2020 - 02.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Teacher
Grace Community School of Lehigh Acres
07.2014 - 09.2017
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Developed and implemented classroom routines to address varying student needs.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Education
East Lee County High School
Lehigh Acres05.2013
Skills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Bilingual
Timeline
Telephone Salesperson
Action Cooling & Heating
07.2023 - Current
Assistant and Secretary
Rada Collision
10.2022 - 05.2023
Customer Service,cashier,assistant Manager
Dollar General Market
08.2021 - 05.2022
Cashier
Dollar Tree Distribution Center
08.2021 - 08.2021
Cashier
Ada's Whole Food
10.2020 - 02.2021
Teacher
Grace Community School of Lehigh Acres
07.2014 - 09.2017
East Lee County High School