Alicia Infante
Miami,FL
Summary
Highly dedicated and compassionate professional with over 5 years of experience in the healthcare sector, encompassing roles as a Psychiatric Assistant and Front Desk Assistant. Adept at providing comprehensive patient care, administrative support, and excellent customer service in fast-paced environments. Demonstrates exceptional skills in patient observation, crisis intervention, appointment scheduling, and medical billing. Known for strong organizational abilities, attention to detail, and effective communication with patients, healthcare providers, and multidisciplinary teams. Committed to maintaining patient confidentiality and delivering quality care to improve patient outcomes.
Overview
5
5
years of professional experience
Work History
Front Office Assistant
03.2019 - Current
- Appointment Scheduling: Proficient in managing and scheduling patient appointments, ensuring optimal use of clinic time and resources.
- Patient Check-In/Check-Out: Skilled in efficiently checking patients in and out, verifying insurance information, and collecting copays.
- Electronic Health Records (EHR): Experienced in using EHR systems to update patient information, schedule appointments, and manage medical records.
- Medical Billing and Coding: Knowledge of basic medical billing and coding practices to assist in processing insurance claims and billing inquiries.
- Documentation: Accurate and timely documentation of patient interactions, appointment details, and follow-up instructions.
- Multitasking: Ability to manage multiple tasks simultaneously, including answering phones, scheduling appointments, and assisting patients at the front desk.
- Time Management: Efficiently prioritizing tasks to ensure smooth operation of front office activities.
- Record Keeping: Maintaining organized and accurate patient records, files, and documentation.
Psychiatric Assistant
03.2019 - Current
- Medication Administration: Knowledgeable in assisting with the administration of medications under the supervision of licensed healthcare providers.
- Crisis Intervention: Trained in de-escalating potentially volatile situations and providing support during psychiatric crises.
- Empathy and Compassion: Demonstrating empathy and compassion while interacting with patients, fostering a supportive and therapeutic environment.
- Electronic Health Records (EHR): Proficient in maintaining accurate patient records using electronic health record systems.
- Appointment Scheduling: Coordinating and scheduling patient appointments with therapists, psychiatrists, and other healthcare providers.
- Certifications: Holding relevant certifications such as CPR, First Aid, and any specialized training in psychiatric care.
- Behavioral Health Software: Experience with software and tools specific to behavioral health and patient management.
Teacher's Assistant
High School - Early Childhood Program
08.2019 - 06.2021
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
Education
Psychology BA -
Florida International University
Miami, FLHigh School Diploma -
G Holmes Braddock Senior High
Miami06.2021
Skills
- Case Documentation
- Ethical Practice
- Clinical Documentation
- Incident Reporting
- Patient Assessment
- Teamwork and Collaboration
- Problem-solving abilities
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Teacher's Assistant
High School - Early Childhood Program
08.2019 - 06.2021
Front Office Assistant
03.2019 - Current
Psychiatric Assistant
03.2019 - Current
Psychology BA -
Florida International University
High School Diploma -
G Holmes Braddock Senior High