Ronyae Arnold
Los Angeles,CA
Summary
Seeking a challenging position in the customer Service field with a company that offers room for growth and advancement offering excellent skills in merchandising managing and direct sales.
Developed strong client support and resource coordination skills in fast-paced environment. Demonstrates excellent problem-solving abilities and effective communication techniques. Seeking to transition into new field to leverage and expand these skills for impactful client-focused work.
Overview
9
9
years of professional experience
Work History
Case Manager /Office Administrative Assistant
HACLA / Housing Authority California LA
09.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Case Manager
Self Employed
09.2023 - Current
- Observe and monitor children's play activities
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues
- Care for children in institutional setting, such as group homes, nursery schools
- Sanitize toys and play equipment
- Dress children and change diapers
- Keep records on individual children, including daily observations and information about activities, meals served, and medications administered
- Instruct children in health and personal habits, such as eating, resting, and toilet habits
- Organize and store toys and materials to ensure order in activity areas
- Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls
- Read to children and teach them simple painting, drawing, handicrafts, and songs
Classroom Assistant
McKinley Elementary
04.2016 - 07.2016
- Develop teaching or training materials, such as handouts, study materials, or quizzes
- Maintain records of students' assessment results, progress, feedback, or school performance, ensuring confidentiality of all records
- Prepare lesson plans or learning modules for tutoring sessions according to students' needs and goals
- Collaborate with students, parents, teachers, school administrators, or counselors to determine student needs, develop tutoring plans, or assess student progress
- Prepare and facilitate tutoring workshops, collaborative projects, or academic support sessions for small groups of students
- Research or recommend textbooks, software, equipment, or other learning materials to complement tutoring
- Communicate students' progress to students, parents or teachers in written progress reports, in person, by phone, or by email
Education
High School Diploma -
Valley High,
North Hill CA.Skills
- Client Case Coordination
- Computerize Cashier Register
- Refund/Exchanges
- Sales
- Barcode Scanner
- Sales Techniques
- Customer Service
- Bag Groceries
- Go Backs
- Quote Prices
- Customer Carry outs
- Order Processing
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Email and telephone etiquette
- Data entry and analysis
- MS office
Timeline
Case Manager /Office Administrative Assistant
HACLA / Housing Authority California LA
09.2024 - Current
Case Manager
Self Employed
09.2023 - Current
Classroom Assistant
McKinley Elementary
04.2016 - 07.2016
High School Diploma -
Valley High,
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