Monique Dockery
Lugoff,SC
Summary
Highly productive Compliance Specialist skilled in regulatory compliance, risk assessment, and policy development. Navigate complex regulatory environments with strong analytical and problem-solving abilities. Effective communicator ensuring successful implementation of compliance strategies and fostering organizational integrity.
Overview
10
10
years of professional experience
Work History
Housing Specialist Case Manager
State of North Carolina
Durham, NC
07.2022 - 08.2024
- Determined organizational policies regarding program eligibility, requirements and benefits.
- Maintained accurate case records and documentation according to agency guidelines.
- Reviewed applications and documents for accuracy and completeness.
- Monitored compliance with applicable regulations and laws governing housing programs.
Quality Control Specialist
LifeSpan
Charlotte, NC
08.2022 - 03.2024
- Utilized root cause analysis techniques to identify and implement corrective actions for filed grievances.
- Facilitated collaboration with production teams to maintain established quality standards.
- Investigated and resolved cases involving adults and children with disabilities, ensuring protective actions were taken when necessary.
Compliance Specialist
State of North Carolina
Durham , NC
11.2020 - 07.2022
- Enhanced adherence to standards by reviewing and revamping current policies.
- Performed regular internal audits to ensure regulatory compliance.
- Carried out risk assessments and recognized non-compliant zones along with possible vulnerabilities.
Subrogation Specialist
Blue Cross & Blue Shield of SC
Columbia, SC
12.2019 - 03.2020
- Reviewed and assessed subrogation claims for identification of potential recovery opportunities.
- Examined medical records, bills, and other relevant documents to detect liability concerns.
- Engaged in collaborative efforts with legal professionals and insurers to create effective strategies for intricate subrogation challenges.
Program Coordinator
Kencrest Services
Dover, DE
04.2017 - 01.2020
- Facilitated communication between external organizations and delivery partners for successful programming execution.
- Offered assistance in managing the emotional well-being of individuals with physical and mental disabilities.
- Conducted client assessments to customize care plans based on individual needs.
- Directed and supervised daily operations for a team of 30 employees.
Component Manager
Blood Bank of Delmarva, BBD
Newark, DE
11.2014 - 03.2017
- Managed daily blood bank operations in accordance with established regulations and protocols.
- Supervised blood product inventory management including procurement, storage, rotation and allocation.
- Maintained strict quality control standards for processing, testing, and storage of blood products.
Education
Master of Science - Organizational Leadership
Wilmington University
New Castle, DE03-2017
Bachelor of Arts - Sociology Social Services
William Paterson University of New Jersey
Wayne, NJ07-2013
Associate of Arts - Liberal Arts And Sciences
Mercer County Community College
Trenton, NJ12-2011
Skills
- Client Case Coordination
- Cultural Awareness
- Community Support Services
- Software Applications
- Strategic Negotiation Skills
- Housing Relocation
Affiliations
State of New Jersey Child Protective Services 2012 – 2013 Social Worker Intern
Investigated and evaluated reports of alleged abuse/neglect concerning children. Offered advocacy and managed cases for clients. Guided clients and their families to suitable support services. Contributed to the development of evidence-based practices and interventions that promote positive outcomes for children and families.
● Enhanced professional competence by applying classroom ethics to real-life scenarios.
● Accumulated 320 hours of hands-on experience through home visits, court case observations, & family interaction
References
References available upon request.
Timeline
Quality Control Specialist
LifeSpan
08.2022 - 03.2024
Housing Specialist Case Manager
State of North Carolina
07.2022 - 08.2024
Compliance Specialist
State of North Carolina
11.2020 - 07.2022
Subrogation Specialist
Blue Cross & Blue Shield of SC
12.2019 - 03.2020
Program Coordinator
Kencrest Services
04.2017 - 01.2020
Component Manager
Blood Bank of Delmarva, BBD
11.2014 - 03.2017
Master of Science - Organizational Leadership
Wilmington University
Bachelor of Arts - Sociology Social Services
William Paterson University of New Jersey
Associate of Arts - Liberal Arts And Sciences
Mercer County Community College
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