Alicia Irvin
Killeen,TX
Summary
Proven in enhancing front-end performance and customer satisfaction at Walmart, I excel in time management and customer service. With a knack for resolving complaints and optimizing checkout efficiency by maintaining a 98% accuracy rate, my skills in product restocking and engaging service significantly boost operational flow and client engagement. Accomplished Front End Associate recognized by customers and management for delivering above and beyond service expectations. Contributes [Number] years of experience in [Area of expertise].
Overview
3
3
years of professional experience
Work History
Front End Associate
Walmart
Killeen, TX
06.2023 - 03.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Facilitated cash, check and credit transactions on cash register with [Number]% accuracy.
- Answered questions about store policies and addressed customer concerns.
Carhop
Sonic
Killeen, TX
06.2021 - 09.2021
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Resolved customer complaints professionally, finding mutually agreeable solutions.
Education
High School Diploma -
Chaparral High School
Killeen, TX05.2024
Skills
- Customer Service
- Time Management
- Front-end Performance Optimization
- Product restocking
Timeline
Front End Associate
Walmart
06.2023 - 03.2024
Carhop
Sonic
06.2021 - 09.2021
High School Diploma -
Chaparral High School