Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alicia Jacobs

Aurora,CO

Summary

Experienced Certified Optician with a track record of productivity and efficiency in task completion. Consistently achieved sales targets of 100% or better over three years by embracing the latest technologies and advancements in the eye industry. Highly skilled in communication, problem-solving, and adaptability, resulting in seamless operations and positive client interactions.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Certified Optician

Vision Associates Of Prospect
06.2022 - 12.2023
  • Achieved a consistent over-performance on KPI metrics
  • Managed client frame selection processes and walked through lens options.
  • Provided directions for correct usage and maintenance of eyewear
  • Cultivated vendor partnerships for cost-efficient material sourcing
  • Recommended eyewear products, merchandise, and services in retail clinical settings

Certified Optician

Warby Parker
10.2019 - 05.2022
  • #1 AOV, Warby Parker, 12/01/19, $219.86 average per transaction
  • Showcased outstanding problem-solving abilities while addressing challenging customer questions.
  • Verified quality compliance for finished eyewear
  • Drove company sales goals by effectively marketing eyewear products and services
  • Executed stocking of shelves with merchandise
  • Facilitated skill development through structured mentorship for aspiring opticians

Certified Optician

Sue Anschutz-Rodgers Eye Center
05.2018 - 10.2019
  • Orchestrated negotiations and secured supplier contract with VA Hospital
  • Formulated strategies for boosting store profitability by assessing monthly sales data
  • Recruited for continuous training in intake procedures
  • Ensured accuracy in all recorded transactions on CompuLink
  • Operated edging machines to cut lenses according to specifications on job tickets
  • Ensured high standards of store cleanliness consistently

Retail Manager

West Point Optical
06.2017 - 06.2018
  • Led operations for three retail stores by monitoring performance metrics
  • Boosted store sales by training staff in cross-selling complementary items.
  • Designed visually appealing displays to enhance sales
  • Organized trunk shows to attract potential clients in the area
  • Fostered a collaborative work culture
  • Led frequent team discussions on goals and milestones
  • Built visually appealing displays and signs to encourage customers to buy specific products.
  • Implemented trunk shows and promotions

Office Manager

KENMORE EYECARE INC.
10.2006 - 01.2012
  • Conducted extensive pretesting of systems
  • Facilitated eyewear transactions
  • Processed insurance claims, verifying coverage and explaining benefits to patients.
  • Implemented and utilized electronic health record systems for accurate and efficient patient data management.

Sales Supervisor/ NCLE

Luxottica
12.2003 - 09.2005
  • Directed optical staff in providing excellent customer service and patient care.
  • Gift of Sight Leader, coordinating vision screenings in vulnerable areas and Mexico.
  • Guided patients on contact lens maintenance and usage techniques
  • Supervised twenty-two employees.
  • Attended trade shows, conferences, and other events as a representative of the company's brand.
  • Pulled patient insurance information, placed corrective lens orders, and checked patients in and out of appointments.
  • Performed diagnostic evaluations, measured and documented vision, tested eye function, and prepared examination rooms.

Education

Optical Theory - Opticianry/Ophthalmic Dispensing Optician

Northern Virginia Community College
01.2004

High School Diploma - Honors/Regents High School/Secondary Diploma Program

Smoky Hill High School
01.2000

Skills

  • Strong Verbal Communication
  • Devoted People Leader
  • Dedicated Work Ethic
  • EHR, EPIC
  • Insurance billing and verification
  • Compliance with HIPAA and ANSI Standards
  • Outcome-Focused Data Management
  • Advanced Microsoft 365 Skills
  • Experience with Google Workspace Tools

Certification

  • National Contact Lens Examiners Advanced Certification (NCLE-AC), Issued September 2003
  • American Board of Opticianry Exam-Advance (ABO-A), Issued May 2018
  • Transitions Specialists Certification, Issued December 2022
  • Oakley Expert, Issued September 2023
  • Maui Jim Specialists Certification, Issued November 2023

Timeline

Certified Optician

Vision Associates Of Prospect
06.2022 - 12.2023

Certified Optician

Warby Parker
10.2019 - 05.2022

Certified Optician

Sue Anschutz-Rodgers Eye Center
05.2018 - 10.2019

Retail Manager

West Point Optical
06.2017 - 06.2018

Office Manager

KENMORE EYECARE INC.
10.2006 - 01.2012

Sales Supervisor/ NCLE

Luxottica
12.2003 - 09.2005
  • National Contact Lens Examiners Advanced Certification (NCLE-AC), Issued September 2003
  • American Board of Opticianry Exam-Advance (ABO-A), Issued May 2018
  • Transitions Specialists Certification, Issued December 2022
  • Oakley Expert, Issued September 2023
  • Maui Jim Specialists Certification, Issued November 2023

Optical Theory - Opticianry/Ophthalmic Dispensing Optician

Northern Virginia Community College

High School Diploma - Honors/Regents High School/Secondary Diploma Program

Smoky Hill High School
Alicia Jacobs