Alicia Jacobs
Aurora,CO
Summary
Experienced Certified Optician with a track record of productivity and efficiency in task completion. Consistently achieved sales targets of 100% or better over three years by embracing the latest technologies and advancements in the eye industry. Highly skilled in communication, problem-solving, and adaptability, resulting in seamless operations and positive client interactions.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Certified Optician
Vision Associates Of Prospect
06.2022 - 12.2023
- Achieved a consistent over-performance on KPI metrics
- Managed client frame selection processes and walked through lens options.
- Provided directions for correct usage and maintenance of eyewear
- Cultivated vendor partnerships for cost-efficient material sourcing
- Recommended eyewear products, merchandise, and services in retail clinical settings
Certified Optician
Warby Parker
10.2019 - 05.2022
- #1 AOV, Warby Parker, 12/01/19, $219.86 average per transaction
- Showcased outstanding problem-solving abilities while addressing challenging customer questions.
- Verified quality compliance for finished eyewear
- Drove company sales goals by effectively marketing eyewear products and services
- Executed stocking of shelves with merchandise
- Facilitated skill development through structured mentorship for aspiring opticians
Certified Optician
Sue Anschutz-Rodgers Eye Center
05.2018 - 10.2019
- Orchestrated negotiations and secured supplier contract with VA Hospital
- Formulated strategies for boosting store profitability by assessing monthly sales data
- Recruited for continuous training in intake procedures
- Ensured accuracy in all recorded transactions on CompuLink
- Operated edging machines to cut lenses according to specifications on job tickets
- Ensured high standards of store cleanliness consistently
Retail Manager
West Point Optical
06.2017 - 06.2018
- Led operations for three retail stores by monitoring performance metrics
- Boosted store sales by training staff in cross-selling complementary items.
- Designed visually appealing displays to enhance sales
- Organized trunk shows to attract potential clients in the area
- Fostered a collaborative work culture
- Led frequent team discussions on goals and milestones
- Built visually appealing displays and signs to encourage customers to buy specific products.
- Implemented trunk shows and promotions
Office Manager
KENMORE EYECARE INC.
10.2006 - 01.2012
- Conducted extensive pretesting of systems
- Facilitated eyewear transactions
- Processed insurance claims, verifying coverage and explaining benefits to patients.
- Implemented and utilized electronic health record systems for accurate and efficient patient data management.
Sales Supervisor/ NCLE
Luxottica
12.2003 - 09.2005
- Directed optical staff in providing excellent customer service and patient care.
- Gift of Sight Leader, coordinating vision screenings in vulnerable areas and Mexico.
- Guided patients on contact lens maintenance and usage techniques
- Supervised twenty-two employees.
- Attended trade shows, conferences, and other events as a representative of the company's brand.
- Pulled patient insurance information, placed corrective lens orders, and checked patients in and out of appointments.
- Performed diagnostic evaluations, measured and documented vision, tested eye function, and prepared examination rooms.
Education
Optical Theory - Opticianry/Ophthalmic Dispensing Optician
Northern Virginia Community College
01.2004
High School Diploma - Honors/Regents High School/Secondary Diploma Program
Smoky Hill High School
01.2000
Skills
- Strong Verbal Communication
- Devoted People Leader
- Dedicated Work Ethic
- EHR, EPIC
- Insurance billing and verification
- Compliance with HIPAA and ANSI Standards
- Outcome-Focused Data Management
- Advanced Microsoft 365 Skills
- Experience with Google Workspace Tools
Certification
- National Contact Lens Examiners Advanced Certification (NCLE-AC), Issued September 2003
- American Board of Opticianry Exam-Advance (ABO-A), Issued May 2018
- Transitions Specialists Certification, Issued December 2022
- Oakley Expert, Issued September 2023
- Maui Jim Specialists Certification, Issued November 2023
Timeline
Certified Optician
Vision Associates Of Prospect
06.2022 - 12.2023
Certified Optician
Warby Parker
10.2019 - 05.2022
Certified Optician
Sue Anschutz-Rodgers Eye Center
05.2018 - 10.2019
Retail Manager
West Point Optical
06.2017 - 06.2018
Office Manager
KENMORE EYECARE INC.
10.2006 - 01.2012
Sales Supervisor/ NCLE
Luxottica
12.2003 - 09.2005
- National Contact Lens Examiners Advanced Certification (NCLE-AC), Issued September 2003
- American Board of Opticianry Exam-Advance (ABO-A), Issued May 2018
- Transitions Specialists Certification, Issued December 2022
- Oakley Expert, Issued September 2023
- Maui Jim Specialists Certification, Issued November 2023
Optical Theory - Opticianry/Ophthalmic Dispensing Optician
Northern Virginia Community College
High School Diploma - Honors/Regents High School/Secondary Diploma Program
Smoky Hill High School
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