Alicia Johnson
Medical Receptionist
Tallahassee,Fl
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Medical Receptionist/Health Benefits Coordinator
North Florida Women's Care
05.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Customer Service Representative
Continuum Global Solutions
08.2023 - 03.2024
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Data Entry Specialist
Workoo Technologies
06.2020 - 02.2023
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
- Scanned documents and saved in database to keep records of essential organizational information.
- Demonstrated versatility in handling multiple software platforms simultaneously, adapting quickly to new technologies as they emerged.
Education
BBA -
Tallahassee State College
Tallahassee, FL 05.2001 -
Associate of Science -
Ultimate Medical Academy
Clearwater, FL 05.2001 -
High School Diploma -
Amos P. Godby
Tallahassee, FL 05.2001 -
Skills
- Problem- Solving
- Time Management
- ICD-10, CPT, and Medical Terminology
- Critical Thinking
- Attention to Detail
- Various Practice Management Software
- Claim Entry and Payment Posting
Timeline
Medical Receptionist/Health Benefits Coordinator
North Florida Women's Care
05.2024 - Current
Customer Service Representative
Continuum Global Solutions
08.2023 - 03.2024
Data Entry Specialist
Workoo Technologies
06.2020 - 02.2023
BBA -
Tallahassee State College
05.2001 -
Associate of Science -
Ultimate Medical Academy
05.2001 -
High School Diploma -
Amos P. Godby
05.2001 -
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