TeLesha Monroe
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Health Benefits Coordinator
Conduent
Remote
03.2024 - Current
- Answered questions about eligibility determinations and plan options.
- Maintained confidentiality of all employee information.
- Maintained accurate records of employee benefit data, preventing errors and discrepancies in coverage.
Senior Sales Consultant
AT&T
Alabama
10.2017 - 12.2021
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Provided sales and customer service assistance to walk-in traffic
Licensed Esthetician
The Sanctuary Spa
Alabama
07.2016 - 10.2017
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Provided specialized facials, chemical peels, microdermabrasion, and other advanced treatments to address various skin concerns.
- Recommended retail products for at-home use.
Retail Keyholder
Bare Minerals
Alabama
07.2014 - 05.2016
- Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
- Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
- Performed category maintenance by rotating products according to company product rotation policy.
Customer Service Representative
SITEL Worldwide
Alabama
03.2013 - 06.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
No Degree - Nursing
Bevill State Community College
Licensed Esthetician - Master Aesthetician
Aveda Institute Birmingham
Birmingham, AL05.2015
High School Diploma -
Sulligent High School
05.2012
Skills
- HIPAA Compliance
- Data Entry
- Investigation skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Service
- Loss prevention strategies
- Sales Expertise
- Staff Training and Development
- Problem Resolution
- Goal-Oriented
Timeline
Health Benefits Coordinator
Conduent
03.2024 - Current
Senior Sales Consultant
AT&T
10.2017 - 12.2021
Licensed Esthetician
The Sanctuary Spa
07.2016 - 10.2017
Retail Keyholder
Bare Minerals
07.2014 - 05.2016
Customer Service Representative
SITEL Worldwide
03.2013 - 06.2014
No Degree - Nursing
Bevill State Community College
Licensed Esthetician - Master Aesthetician
Aveda Institute Birmingham
High School Diploma -
Sulligent High School