Infinite Young
The Bronx
Summary
Knowledgeable Member service representative with strong background in health benefits coordination. Expertly managed employee benefits programs, ensuring compliance with health regulations while enhancing employee satisfaction. Demonstrated organizational and communication skills through effective team collaboration and problem-solving.
Overview
5
5
years of professional experience
Work History
Health Benefits Coordinator
Elevance Health
02.2024 - 03.2025
- Answered questions about eligibility determinations and plan options.
- Maintained confidentiality of all employee information.
- Processed enrollment paperwork and benefits forms.
- Presented talks to human resources professionals and C-level executives about available services and benefits of different plans.
Member Service Representative
United Healthcare
02.2022 - 12.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
Customer Service Representative
Health Fidelity
04.2020 - 01.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Associate of Science - Medical Assisting
West Virginia Junior College
Charleston, WV08-2023
Skills
- HIPAA compliance
- Claims processing
- Customer relations
- Data entry
- Insurance verification
- Benefits administration
- Educating consumers
Timeline
Health Benefits Coordinator
Elevance Health
02.2024 - 03.2025
Member Service Representative
United Healthcare
02.2022 - 12.2023
Customer Service Representative
Health Fidelity
04.2020 - 01.2022
Associate of Science - Medical Assisting
West Virginia Junior College
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