Alicia Johnson
Dalzell
Summary
My name is Alicia Shepard. I have three small children. I am medically retired from the military where I served the Army for three and a half years. I have strived to continue my education so that I may develop a rewarding career. I like to consider myself a very compassionate and self-driven individual. It is my intention to seek employment where I can apply my new acquired knowledge and seek new skills that will benefit the company, community, and my family. God bless and thank you in advance for your consideration.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Kelly Educational Services
Sumter, SC
01.2025 - Current
- Delivered engaging lesson plans tailored to diverse student needs.
- Adapted instructional strategies based on real-time classroom dynamics.
- Managed classroom behavior to create a positive learning environment.
- Collaborated with school staff to support student learning initiatives.
- Part Time as needed
Office Manager
Byrds Taylormade
09.2025 - 02.2026
- Streamlined office operations, enhancing workflow efficiency and reducing delays.
- Managed scheduling and coordination of meetings, ensuring optimal use of resources.
- Developed and maintained filing systems, improving document retrieval time and accuracy.
- Oversaw inventory management, tracking supplies to prevent shortages and reduce costs.
- Produced land permits as needed
- Scheduled jobs
- Payroll
- "Layoff due to not enough work during the slow season"
Insurance Agent
Aflac
Sumter, SC
03.2023 - 12.2025
- Provide consultative services and work with clients including business owners and benefits decision-makers to develop the right coverage plans for each client’s needs and to help educate helping owners and employees wade through the sometimes intimidating world of insurance.
Licensed Insurance Agent
Clearview Medicare
Sumter, SC
09.2023 - 12.2024
- Helping people who are eligible for Medicare find a Medicare plan that meets their needs and aiding them with the enrollment process.
Caregiver
Comfort Keepers
Sumter, SC
08.2022 - 03.2023
- Part Time
- Assistance with hygiene regimen, bathing, transfer/ambulatory assistance, incontinence care, companionship, recreational activities, sort/read mail, entertainment for patient, incidental transportation, religious reading and reminders, discuss current and historical events, escort to lunch, dinner, and appointments, behavioral assistance to improve overall emotional well-being and value of life, home help, Light housekeeping, laundry, errand services, grocery shopping, meal planning and preparation, medication reminders, Change bed linens, vacuuming.
Patient Account Representative
Tandem Health
Sumter, SC
02.2021 - 12.2021
- Full Time
- Provide courteous and professional assistance to patients and maintaining accurate and complete patient accounts. Identify the different types of insurance to correctly verify payments and co-payments, and notify patient of any changes from their insurance providers. This position is the initial contact for patients as they check-in.
Assistant Store Manager
Hibbett Sports
Sumter, SC
03.2020 - 07.2020
- Full Time
- Discuss and develops an action plan with the Store Manager (Head Coach) to achieve a consistent 5-Star customer service. Mentor and developer all team members to uphold Hibbett's standards. Guise and motivate store team to drive sales. Understand inventory, sales statistics and expenses to ensure that goals are met. Keep Store Manager up to date with inventory and sales. Accepts store responsibility and ensure excellent customer service.
Support Manager
Walmart
Sumter, SC
04.2018 - 03.2020
- Full Time
- Second hand to the Assistant Manager, Ensuring that store associates are up to date on training modules, Greeting customers and ensuring that they are having a pleasant shopping experience, Working to resolve any customer care complaints quickly and efficiently, Handling basic staffing issues like shift swap requests and call-out shift coverage, Preparing yearly reviews for eligible associates and providing constructive feedback. I was promoted to the position with six months of working at this location.
Power Generator Equipment Repairer, Orderly Room Clerk, All Wheel Mechanic 91D
United States ARMY SPC
01.2010 - 07.2013
- Full Time
- Maintaining Generator Performance, Maintaining Military Vehicle Performance, Office Clerk, Maintaining Company Personnel Records, Stock Inventory, Landscaping
Education
Bachelor of Arts (Online) - Christian Theology and Youth Ministry
Grand Canyon University
Tucson, AZ02.2026
H.S. Diploma - undefined
Mcbee High School
McBee, SC06.2005
Skills
- Keyboarding/Typing
- Organizational Skills
- Inventory
- Cash Handling
- Scheduling
- Mechanic Experience
- Vehicle Maintenance
- Military Experience
- Security
- Store Management Experience
- Environmental Services
- Management
- Customer service
- Leadership
- Supervising experience
- Typing
- Administrative & Business Operations (1 year)
- Cleaning
- Caregiving
- Medical Records
- Microsoft Outlook
- Home Care
- Mentoring
- Oil Change
- Sports Coaching
- Front desk
- Medical records
- Office management
- Cash handling
- Accounting
- Sales
- Insurance sales
Certification
- Concealed Weapons Permit September 2013 to Present
- Forklift Certification
- Certified Care Giver May 2022 to Present
- CPR/First Aid May 2022 to Present
- DHEC child safety coarse January 2022 to Present
- Life and Health Insurance License February 2023 to January 2024
- Life & Health Insurance License
- Child Development Associate Certification
- SIDS Certification
Timeline
Office Manager
Byrds Taylormade
09.2025 - 02.2026
Substitute Teacher
Kelly Educational Services
01.2025 - Current
Licensed Insurance Agent
Clearview Medicare
09.2023 - 12.2024
Insurance Agent
Aflac
03.2023 - 12.2025
Caregiver
Comfort Keepers
08.2022 - 03.2023
Patient Account Representative
Tandem Health
02.2021 - 12.2021
Assistant Store Manager
Hibbett Sports
03.2020 - 07.2020
Support Manager
Walmart
04.2018 - 03.2020
Power Generator Equipment Repairer, Orderly Room Clerk, All Wheel Mechanic 91D
United States ARMY SPC
01.2010 - 07.2013
H.S. Diploma - undefined
Mcbee High School
Bachelor of Arts (Online) - Christian Theology and Youth Ministry
Grand Canyon University