Alicia Johnson
Delivery Driver/Customer Service
Portland,OR
Summary
Hardworking and reliable employee with strong ability in problem solving and communication. Offering leadership, professionalism and understanding. Highly organized, proactive and punctual with team-oriented mentality.
Overview
26
26
years of professional experience
Work History
Delivery Driver
GoPuff
Portland, OR
05.2022 - Current
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Updated and maintained databases with current information.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Delivery Driver
Amazon Flex
Portland, Oregon
05.2022 - Current
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Checked tires for proper inflation before leaving on each route.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Monitored fuel level throughout shift and refueled when necessary.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Received daily delivery instructions and route assignments from dispatch.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Verified accuracy of items loaded onto truck against shipping documents.
- Notified customers of delays to decrease calls to support.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Utilized GPS and maps for efficient route planning.
Delivery Driver
Instacart
Portland, OR
01.2022 - Current
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
Wholesale Travel Agent
All About Travel
Tigard, OR
03.1999 - 03.2000
- Answered 10-20 calls per hour to answer customer questions.
- Earned reputation for good attendance and hard work.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
ALPHA High School
06.1993
Some College (No Degree) - Tourism And Travel Management
International Air And Hospitality Academy
Some College (No Degree) - Drug Abuse Counselor
Portland Community College
Skills
- Travel Planning
- Travel coordination
- Travel and event coordination
- Travel itineraries
- Booking travel
- Travel arrangement scheduling
- Travel arrangements
- Agent assistance
- Prepared and packaged wholesale orders for distribution
- Travel agency experience
- Travel experience
References
- Jennifer Bracken-(503) 919-6523
- Christina Wright-(503) 388-0510
Timeline
Delivery Driver
GoPuff
05.2022 - Current
Delivery Driver
Amazon Flex
05.2022 - Current
Delivery Driver
Instacart
01.2022 - Current
Wholesale Travel Agent
All About Travel
03.1999 - 03.2000
High School Diploma -
ALPHA High School
Some College (No Degree) - Tourism And Travel Management
International Air And Hospitality Academy
Some College (No Degree) - Drug Abuse Counselor
Portland Community College
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