Alicia Jones
Utica,NY
Summary
Exceptionally industrious and people-driven Human Service worker with 10 plus years of experience in providing assistance to individuals in need or support, guidance and contribute essential time within communities. Proficiency established and multi-skilled in a diversity of industries.
Overview
15
15
years of professional experience
Work History
Childcare Worker
The House Of The Good Shepherd
New Hartford, NY
11.2024 - Current
- Maintained a safe and clean environment for the children by adhering to health and safety protocols.
- Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
- Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Promoted good behavior with positive reinforcement methods.
- Managed daily routines, including meal preparation and nap times, ensuring a structured and nurturing environment for the children.
- Coordinated with other staff members to plan and execute special events, such as holiday parties and community outreach programs.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Fostered creativity in children through engaging art projects, imaginative playtime, and other stimulating activities.
- Prevented behavioral issues with proactive management strategies that encouraged self-regulation among the children.
Bus Operator
The Cedar Bus Co.
Utica, NY
08.2023 - Current
- Transport passengers safely and efficiently from designated locations, particularly Utica University, Robert Brvenik Center for Business, OPWDD day programs and IRA residences.
- Pre-trip/post-trip and document on all commercial vehicles utilizing a Driver Vehicle Inspection Report checklist to ensure vehicle is safe to operate.
- Provide notable customer service, apply proper security systems for passengers with assistive devices such as wheelchairs.
- Maintenance vehicles by periodically checking tire pressure, engine/transmission oil levels, fluids in reservoirs and maintain cleanliness of vehicles.
School Bus Operator
Durham School Services
Utica, NY
08.2022 - 08.2023
- Transferred students and/or passengers to and from school, school trips and extracurricular activities on an arranged route according to a time schedule.
- Employed pre and post trip inspections using an Electronic Verified Inspection Reporting solution.
- Adhere to traffic laws, state, and federal transit regulations.
Medical Support Assistant
The ExecuSearch Group
Albany, NY
02.2020 - 08.2022
- Provided a tactful and empathic approach to patients.
- Collaborated with medical personnel to assist with administrative duties in NYSDOH Point of Dispensing during the 2020 Covid pandemic.
- Verified and updated patient information related to health insurance, health record and demographics while in compliance with HIPPA.
- Scheduled patient follow up appointments and consult with a physician.
Call Center Representative
A Better Answer
Albany, NY
01.2018 - 02.2020
- Handled inbound/outbound calls and emails in a fast-paced but timely manner for various firms, enterprises, and offices within the regions of New York, Delaware, Georgia, North/South Carolina, and California.
- Followed scripted models and specific guidelines for requests, inquiries, and/or complaints.
- Verified callers' information, provided precise details, updates and routed calls to the accurate account.
- Coordinated vital information such as customer orders, service requests or emergency alerts to the proper response team.
Call Center Agent
NYS Child Support Processing Center
Albany, NY
08.2017 - 01.2018
- Answered many incoming calls related to recipient and benefactor account information for Child Support payments.
- Collected account holder personally identifiable data for verification purposes.
- Relayed details concerning custodial guardian impending payments, non-custodial parent accrued payments, services, and general information.
- Adjusted or incorporated personal data of both custodial and non-custodial parent as requested.
Food Service Assistant
Kingston City School District
Kingston, NY
01.2017 - 08.2017
- Prepared and distributed several foods/meals/beverages for elementary and high school students.
- Stored food/meals in designated containers and area to prevent spoilage or cross contamination.
- Maintained areas such as serving stations, food preparation tables, storage and equipment in sanitary condition, sanitized lunchroom tables and seats.
Residential Specialist
UGARC
Kingston, NY
09.2015 - 01.2017
- Facilitated skills development and offered emotional support to individuals with mental disabilities within an Individualized Residential Alternative setting.
- Served as an integral role of a multi-faceted group of supervising residents with mild, moderate, and severe mental conditions.
- Performed physical care including bathing, grooming, toileting, assisted with dressing and feeding.
- Promptly aided individuals with daily living skills which consisted of meal prepping, recreational activities, shopping, medication administering, personal purchases or budgeting, family support and community integration.
Developmental Aide
Taconic DDSO
Wassaic, NY
10.2010 - 09.2015
- Committed to routine supervision and assistance for people with physical and/or mental deficiencies within a large campus.
- Observed, recorded, and reported changes in status of health.
- Followed and implemented individual care/behavioral plans.
- Promoted self-care skills, self-advocacy, and recreational activities as a vital part of entertainment, physical and mental health.
Education
High School Diploma -
Kingston High School
Kingston06.2005
Skills
- Assertiveness
- Active Listening
- Administrative/Clerical experience
- Communication
- Conflict management
- Critical / Conceptual thinking
- Empathy
- Interpersonal
- Leadership
- Management
- Medical Terminology
- Organizational
- Teamwork
- Word Processing
Timeline
Childcare Worker
The House Of The Good Shepherd
11.2024 - Current
Bus Operator
The Cedar Bus Co.
08.2023 - Current
School Bus Operator
Durham School Services
08.2022 - 08.2023
Medical Support Assistant
The ExecuSearch Group
02.2020 - 08.2022
Call Center Representative
A Better Answer
01.2018 - 02.2020
Call Center Agent
NYS Child Support Processing Center
08.2017 - 01.2018
Food Service Assistant
Kingston City School District
01.2017 - 08.2017
Residential Specialist
UGARC
09.2015 - 01.2017
Developmental Aide
Taconic DDSO
10.2010 - 09.2015
High School Diploma -
Kingston High School