Alicia Keating
Matawan,NJ
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in warehouse roles with high-volume customer demands.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Staciamericas
Cranbury, New Jersey
02.2024 - 04.2025
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Updated system with order specifics and customer details, preferences, and billing information.
Customer Service Representative
Shipmonk
Dayton, New Jersey
02.2023 - 02.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong client relationships to encourage continued business practices.
- Provided exceptional customer service to ensure client satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with client requests and answered questions to improve satisfaction.
Customer Care Specialist
Smart Warehousing
Freehold, NJ
08.2022 - 09.2022
- Insisted in servicing 6 different clients on a daily basis.
- Inventory control
- Picked orders for shipment
- Packed orders for shipment
- Created FBA orders for outbound
- Assisted with daily returns
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
Account Manager
Resurge LLC
Freehold, NJ
08.2021 - 08.2022
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
Corporate Travel Agent
Rosenbluth International
East New York, NY
02.1999 - 06.2001
- Contacted airlines, hotels, transportation companies and other service providers to resolve problems.
- Booked flights, reserved hotels and set up ground transportation for individual travelers and groups of different sizes.
- Set up private jet and commercial flights, arranged cars and managed arrival services for corporate and VIP clients.
- Anticipated potential schedule conflicts and made alternate arrangements and reservations.
Education
High School Diploma -
Wall High School
Wall Township, NJ06.1995
Some College (No Degree) -
Brookdale Community College
Lincroft, NJSkills
- Customer service excellence
- Quality Assurance
- Customer relations
- Inbound and Outbound Calling
- Problem solving
- Works well in a fast paced environment
- Meets demands for clients
Timeline
Customer Service Representative
Staciamericas
02.2024 - 04.2025
Customer Service Representative
Shipmonk
02.2023 - 02.2024
Customer Care Specialist
Smart Warehousing
08.2022 - 09.2022
Account Manager
Resurge LLC
08.2021 - 08.2022
Corporate Travel Agent
Rosenbluth International
02.1999 - 06.2001
High School Diploma -
Wall High School
Some College (No Degree) -
Brookdale Community College