Alicia Keller, PhD, ACHE, EPA, MPH, BSN
GA
Summary
Dynamic results-oriented with over three decades of experience in the healthcare industry, including Regional Director of Clinical Operations roles. Proven track record overseeing multiple centers in multiple States/Regions, managing and leading cross-functional teams. Adept at building high-performing teams and declaring system process improvements. I am committed to fostering and leveraging my expertise as a Quality Specialist to drive growth while promoting positive, durable impacts and, at times, providing guidance for up to 500 FTEs.
Overview
30
30
years of professional experience
Work History
Regional Director of Clinical Operations
EMPIRE
01.2023 - Current
- I increase productivity between all field operations and our corporate headquarters by ensuring processes are clear and effective and communication between teams is open and collaborative
- I track sales growth by creating workable reports around billable hours week over week revenue, as well as meeting outcomes
- I use project management and CRM tools like Power BI to define territories and track development while offering visual presentations to C-level executives
- Federal and State CMS Guidelines (Mock State & Joint Commission Surveys) Quality Measure Reviews Peer Review Mortality Reviews I have redefined and implemented clear processes around client onboarding to ensure follow up of contracts and increase accountability.
CEO and Founder
Keller and Keller Consulting, LLC
10.2020 - Current
- I lead and provide guidance to teams
- Ensuring high-quality care and services to our patients
- I am responsible for program and team development, utilizing my analytical skills to drive process improvements and optimize clinical outcomes
- I work closely with stakeholders to manage operations and implement growth strategies
- Built and led a high-performance team of executives that successfully achieved company goals Developed and implemented marketing strategies that increased brand awareness and customer loyalty Secured venture capital funding from top investors, providing the resources necessary to grow the business Partnered with key stakeholders to launch new products
- Established a customer service program to ensure quality customer satisfaction
- Represented the company at industry events, such as Empowerment Speaking Engagements, Trauma and Life Coaching Events, and New Ventures Awards Ceremonies and Celebrations.
Regional Senior Nurse Consultant
PRUITT Health
01.2020 - 01.2023
- Overseen operations of multiple centers in multiple Regions/States, facilitated communication between senior leadership and center directors, with heavy, frequent travel to ensure compliance with company policies
- Facilitates the relationship between the staff and the organization Oversee the operations of multiple centers
- Trains and oversees center leadership
- Address staff’s clinical concerns to facilitate safe and appropriate patient care
- Spearheaded opening of onsite clinical lab (CLIA waiver approved) Assist in effective communication between patient suggestions, complaints, and requests
- Provided tailored advice to clients Wrote comprehensive reports that detailed customer needs and provided actionable insights to senior management Participated in several Joint Commission Surveys (Accreditation Achieved)
Emergency Rapid Response Registered Nurse
GRADY Health System
Atlanta, GA
01.2011 - 08.2018
- I screen all new referrals to the infusion center, delegate responsibilities to staff, and oversee the administration of infusion therapy to patients as per company and governing guidelines
- Wellness health physical exams: hearing (Audiogram-OSCAR), vision Snellen/Titmus,/Jaeger/Ishihara), Pulmonary Function testing Screen all new clients for clinical appropriateness to treatment
- Handles customer/patient complaints in a fair and empathetic manner
- Responsible for recruiting, retaining, developing, and ongoing evaluation of qualified staff
- (Preceptor and Mentor) Developed an emergency response plan to ensure the safety of customers in the event of an emergency Assisted in the development of emergency response plans and procedures to ensure a rapid and effective response to emergencies Developed and implemented emergency preparedness plans to ensure safe and effective response to disasters Venous Access Team Member (Ultrasound Guided Mid-line and PICC line insertions) Level One Trauma Certified Note: Also during this time - there were FEMA tours to Puerto Rico, St
- Croix Virgin Island, and St
- Thomas Virgin Islands along with a 5-month tour at the Atlanta CDC with global surveillance and global immunization and travel prep while working part-time with Federal Occupational Health 2017 thru 2020)
U.S. ARMY Nurse
U.S. ARMY
07.1994 - 07.2002
- Monitored patient progress and reported any changes in condition to the supervising nurse Observed and reported changes in patient status to the charge nurse in a timely manner Ensured patient safety by reporting any changes in patient condition to the supervising nurse Triaged injured/wounded soldiers and civilians during a crisis All clinical triage for soldiers (health screenings: immunizations, hearing exams - OSCAR machine calibration and daily functioning, eye exams)
Education
Doctoral Business and Leadership -
Trinity University
12.2024
Executive Public Administration -
Liberty University
08-2022
Masters of Public Health -
South University
06.2021
BSN-RN -
South University
05.2016
Associates Nursing Degree (RN) -
Bauder College
12.2013
LPN -
Bessemer State Technical College
08.1993
Skills
- Adaptability
- Effective Time Management
- Communication Skills
- Leadership
- Field Investigation Skills
- Creative Problem Solving
- Analytical Thinking Skills
- Project Management
- Team Leadership
- Healthcare Operations
- Strategic Accounts
Timeline
Regional Director of Clinical Operations
EMPIRE
01.2023 - Current
CEO and Founder
Keller and Keller Consulting, LLC
10.2020 - Current
Regional Senior Nurse Consultant
PRUITT Health
01.2020 - 01.2023
Emergency Rapid Response Registered Nurse
GRADY Health System
01.2011 - 08.2018
U.S. ARMY Nurse
U.S. ARMY
07.1994 - 07.2002
Executive Public Administration -
Liberty University
Masters of Public Health -
South University
BSN-RN -
South University
Associates Nursing Degree (RN) -
Bauder College
LPN -
Bessemer State Technical College
Doctoral Business and Leadership -
Trinity University