Alicia Kelly
Palmyra,PA
Summary
Goal-driven Assistant Store Manager experienced in team leadership and operational management. Exceeded revenue and profit goals while controlling inventory shrinkage through effective monitoring and merchandising strategies. Committed to delivering exceptional customer service and enhancing team performance in customer-centric environments.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Assistant Store Manager
The Giant Company
Columbia, PA
11.2024 - Current
- Supervised daily store operations across Front end, Grocery, Fresh departments and Sales floor areas.
- Coached, scheduled, and assigned tasks to Giant Company associates to enhance team performance.
- Reinforced customer service standards while resolving shopper concerns on the floor to improve customer satisfaction.
- Monitored inventory levels and coordinated product replenishment with department teams to ensure stock availability.
- Tracked key performance indicators across all departments to assess operational efficiency.
- Maintained Sustainability within our store.
Field Specialist Deli/Bakery
The Giant Company
Carlisle, Pennsylvania
11.2022 - 11.2024
- Traveled the Brand to perform resets, remodels, train new associates and coach current associates.
- Worked with Salary managers on the daily functions within Deli and Bakery.
- Engaged with team members to improve performance metrics.
- Worked on planogram compliance in both departments.
- Focused on inventory controls.
- Monitored pricing, making sure we had correct signage and tags throughout both departments.
- Assisted with merchandising displays, signage updates, and seasonal product resets.
- Coordinated opening and closing routines for smooth Giant Company store transitions.
- Communicated with department leaders to support staffing, workflow, and store readiness.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Assistant Store Manager Fresh
The Giant Company
Harrisburg, Pennsylvania
09.2021 - 11.2022
- Supervised daily store operations across Front end, Grocery, Fresh departments and Sales floor areas.
- Supported Giant Company associates with coaching, scheduling, and task assignments.
- Monitored inventory levels and coordinated product replenishment with department teams.
- Reinforced customer service standards and resolved shopper concerns on the floor.
- Checked compliance with safety, sanitation, and store policy requirements.
- Communicated with department leaders to support staffing, workflow, and store readiness.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Assistant Store Manager Customer Experience
The Giant Company
Harrisburg
10.2018 - 09.2021
- Supported Giant Company associates with coaching, scheduling, and task assignments.
- Reinforced customer service standards and resolved shopper concerns on the floor.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Managed shift assignments to optimize workforce efficiency and meet customer demands. to achieve adequate staffing.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Department Manager
The Giant Company
Harrisburg
09.2005 - 10.2018
- Monitored KPIs.
- Managed both the Deli and Seafood departments.
- Wrote schedules to meet the daily needs of the department.
- Monitored inventory levels and coordinated product replenishment with department teams.
- Performed monthly inventories.
- Ordered product needed for Sales plan each week, set up new displays to push for sales and increase volume.
- Trained and coached all team members.
Education
Dover Area High School
Dover, PACertification
- Serv-safe Certification
Accomplishments
- Won Associate of the Year award with The Giant Company.
Timeline
Assistant Store Manager
The Giant Company
11.2024 - Current
Field Specialist Deli/Bakery
The Giant Company
11.2022 - 11.2024
Assistant Store Manager Fresh
The Giant Company
09.2021 - 11.2022
Assistant Store Manager Customer Experience
The Giant Company
10.2018 - 09.2021
Department Manager
The Giant Company
09.2005 - 10.2018
Dover Area High School