Alicia Kent
Apple Valley,MN
Summary
Highly organized and dependable candidate with a proven ability to effectively manage multiple priorities while maintaining a positive attitude. Possessing extensive experience across various fields, seeking to expand expertise in preferred career. Eager to take on additional responsibilities to contribute towards achieving team goals. Strong work ethic and unwavering commitment dedicated to producing tangible results and ensuring overall profitability of the business.
Overview
20
20
years of professional experience
Work History
Mortgage Loan Coordinator
Symmetry Lending
06.2018 - 11.2024
- Communicated effectively with multiple levels of internal and external partners.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process
- Optimized workflow efficiency by prioritizing tasks based on client needs and deadlines, ensuring timely completion of loans.
Purchase Mortgage Processor 4
Wells Fargo
09.2016 - 06.2018
- Reduced loan application processing time by diligently reviewing and verifying applicant information.
- Collaborated closely with underwriters to expedite loan approvals, resulting in increased productivity.
- Maintained compliance with industry regulations through vigilant adherence to guidelines and ongoing training.
Property & Casualty Insurance Agent
Wells Fargo
07.2015 - 09.2016
- Customized existing insurance programs to suit individual client needs by analyzing specific needs.
- Demonstrated excellent communication skills when liaising between clients, adjusters, and other stakeholders within the claims process.
- Assisted clients in understanding complex insurance terms, promoting greater confidence in their coverage decisions.
Licensed Health Insurance Agent
Assurant
02.2014 - 07.2015
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
Indirect Sales Representative
CRICKET COMMUNICATIONS, INC
07.2011 - 02.2014
- Developed strong rapport with key partners, fostering long-term loyalty and repeat business.
- Boosted customer satisfaction by providing efficient and effective sales support to indirect channel partners.
- Conducted regular performance evaluations of channel partners, offering constructive feedback aimed at improving overall results.
Senior Team Lead
Target
09.2006 - 07.2011
- Performed store opening and closing functions as needed.
- Successfully lead teams from multiple areas; style, hardlines, presentation and logistics.
- Enhanced team performance by implementing effective communication strategies and regular feedback sessions.
- Fostered strong relationships with cross-functional teams to ensure seamless collaboration on shared initiatives.
Visual Merchandiser
Saks Department Store Group
06.2004 - 09.2006
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
Education
Bachelor of Science - Merchandising And Business
University of Mississippi
University, MSSkills
- Strong Communication Skills
- Microsoft Office/Computer Skills
- POGs
- Retail store operations
- Retail merchandise quality standards
- Retail display setups
- Retail Operations Knowledge
Timeline
Mortgage Loan Coordinator
Symmetry Lending
06.2018 - 11.2024
Purchase Mortgage Processor 4
Wells Fargo
09.2016 - 06.2018
Property & Casualty Insurance Agent
Wells Fargo
07.2015 - 09.2016
Licensed Health Insurance Agent
Assurant
02.2014 - 07.2015
Indirect Sales Representative
CRICKET COMMUNICATIONS, INC
07.2011 - 02.2014
Senior Team Lead
Target
09.2006 - 07.2011
Visual Merchandiser
Saks Department Store Group
06.2004 - 09.2006
Bachelor of Science - Merchandising And Business
University of Mississippi
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