Alicia Landrum
Youngsville,LA
Summary
Director of Revenue Cycle with 10+ years of progressive experience in revenue cycle management, healthcare operations, and health information management technology. Experienced in leading large, cross-functional teams, optimizing operational workflows, and driving measurable improvements in performance, efficiency, and service delivery. Proven ability to lead complex initiatives, implement scalable processes, leverage data to inform decisions, and guide teams through organizational change. Combines operational leadership with process improvement and stakeholder collaboration to strengthen performance and support sustainable business growth.
Overview
2
2
years of post-secondary education
10
10
years of professional experience
Work History
Director of Revenue Cycle Operations
Rx Redefined
02.2024 - Current
- Promoted through progressively responsible leadership roles within Revenue Cycle.
- Built Revenue Cycle and Audits department from ground up, creating all SOPs and training curriculum; led global team of 60+ employees, establishing workflows, KPIs, training, and performance standards across the United States and Brazil
- Functioned as a senior point of contact and trusted advisor for clients, delivering insights on program profitability, revenue cycle operations, and compliance.
- Strategized and led the initiative for enterprise-level Revenue Cycle projects to solve a revenue tracking issue for our largest MSO clients
- Utilized customer feedback on common pain points from enterprise initiative to develop framework and for a live customer insights portal, providing clients real-time visibility into program performance and eliminating reliance on manual reports. collaborated with Engineering and Product for development
- Trained, developed and mentored a team of managers through coaching, seminars, and structured development sessions
- Partnered with leadership on pricing, contract review, and revenue strategy.
- Directed cross-functional program plans across employer initiatives and stakeholder teams.
- Aligned program scope, timelines, and priorities with business leaders and partners.
- Coached leaders on strategy, communication, and decision-making across business teams through leadership workshops using coaching frameworks and performance discussions.
Revenue Cycle Manager
Rx Redefined
02.2023 - 02.2024
Billing Manager
Rx Redefined
09.2022 - 02.2023
Lead Dental Assistant
Dr. Curtis Roy & Associates
Lafayette, Louisiana
12.2018 - 09.2022
- Verified insurance eligibility and benefits, interpreted coverage requirements, and facilitated claims and reimbursement processes to ensure timely patient care
- Communicated with patients regarding treatment, insurance coverage, billing questions, and account balances, enhancing patient understanding and satisfaction
- Led dental assistant team, focusing on enhancing operations, coordinating workflows, and assisting with training and development.
Dental Assistant
Dr. Curtis Roy & Associates
Lafayette, Louisiana
08.2016 - 12.2018
Education
MBA - Project Management Concentration
Louisiana State University Shreveport
Shreveport, LA 08.2026 - 10.2026
Bachelor of Science - Business Management
Louisiana State University
Shreveport 08.2023 - 08.2025
Skills
- Healthcare Operations
- Revenue Cycle Management
- Revenue Optimization
- Project Management
- Data Analysis
- KPI & Metrics Development
- Process Improvement
- Root Cause Analysis
- Customer Relationship Management
- Audit compliance
- Cross-Functional Leadership
- Stakeholder Management
- Operational Consulting
- Change Management
- Strategic thinking
- Executive Communication
- Client Presentations
- Project management
- Program Management
Timeline
MBA - Project Management Concentration
Louisiana State University Shreveport
08.2026 - 10.2026
Director of Revenue Cycle Operations
Rx Redefined
02.2024 - Current
Bachelor of Science - Business Management
Louisiana State University
08.2023 - 08.2025
Revenue Cycle Manager
Rx Redefined
02.2023 - 02.2024
Billing Manager
Rx Redefined
09.2022 - 02.2023
Lead Dental Assistant
Dr. Curtis Roy & Associates
12.2018 - 09.2022
Dental Assistant
Dr. Curtis Roy & Associates
08.2016 - 12.2018