Pamela Schneider
Weymouth,MA
Summary
Accomplished Revenue Cycle executive with over 20 years of leadership in operational transformation and financial performance within healthcare organizations. Led enterprise Revenue Cycle Management for 2,500+ providers, managing diverse teams of 350+ professionals. Spearheaded modernization efforts through automation and process optimization, enhancing cash flow and operational efficiency. Collaborated with CFOs and executives on strategic initiatives and growth projects.
Overview
25
25
years of professional experience
Work History
Senior Director, Revenue Cycle
Thriveworks
01.2025 - Current
- Provide executive leadership for Revenue Cycle Management across a $40M private equity-backed behavioral healthcare organization, supporting more than 2,500 virtual providers while overseeing enterprise revenue cycle operations.
- Led an enterprise-wide denial management transformation that reduced denial rates from 15% to 4% within 18 months through automation, workflow redesign, KPI governance, and cross-functional leadership.
- Spearheaded enterprise Robotic Process Automation (RPA) initiatives that reduced operational overhead by 30%, increased patient collections by 10x, and support management of $1M+ in annual patient collections.
- Partnered with Vice President and CFO to develop enterprise revenue strategies, evaluate operational investments, and execute organization-wide transformation initiatives to enhance overall effectiveness.
- Led global operating model with 3 direct reports, 50+ member internal team, and oversight of 300+ outsourced professionals, establishing vendor governance and performance standards for operational accountability.
- Oversaw executive reporting and business intelligence using Looker, AMD, and Change Healthcare, enhancing operational visibility and supporting data-driven executive decision-making.
- Support private equity stakeholders through operational due diligence, audits, executive reporting, and financial analyses that inform strategic investment and organizational growth.
CBO Revenue Manager
Pinnacle Fertility
09.2024 - 12.2024
- Directed strategic restructuring of Patient AR, Insurance AR, Customer Service, Cash Management, and centralized support operations to improve overall operational alignment.
- Streamlined Patient AR workflows, achieving reduced staffing requirements while enhancing operational efficiency.
- Implemented a centralized customer service ticketing platform that improved executive visibility, issue resolution, and client satisfaction.
- Developed Insurance AR workflow management within Monday.com, improving productivity and issue tracking.
- Established centralized call center, improving client responsiveness and service delivery.
CBO Manager
Pinnacle Fertility
06.2023 - 09.2024
- Launched and scaled Central Business Office for national fertility network, enhancing operational support.
- Directed end-to-end Revenue Cycle operations, including Insurance Verification, Prior Authorization, Coding, Payment Posting, Cash Management, Patient AR, Insurance AR, and Customer Service.
- Partnered with physician practices nationwide to optimize revenue cycle performance, ensuring operational consistency and improved financial outcomes.
- Developed enterprise standard operating procedures and service level agreements to standardize operations and enhance service quality.
Revenue Cycle Manager
Pinnacle Fertility
02.2023 - 06.2023
- Led operational assessments and integrated revenue cycle for newly acquired fertility practices to enhance service delivery.
- Developed standardized implementation plans to ensure consistent operational integration and support organizational scalability.
- Managed revenue cycle operations for fertility services and patient accounts.
- Oversaw billing processes to ensure compliance with healthcare regulations.
- Coordinated with clinical teams to optimize patient intake procedures.
Regional Revenue Cycle Manager
US Fertility
06.2020 - 02.2023
Regional Revenue Cycle Manager
IntegraMed
01.2016 - 02.2020
- Served as liaison between Central Business Office and 22 fertility practices, providing executive analytics, KPI reporting, and operational performance reviews to enhance communication and drive performance.
- Partnered with executive leadership to enhance collections and optimize Accounts Receivable performance while ensuring compliance with service level agreements.
- Supported operational continuity and facilitated smooth transition following US Fertility's acquisition of IntegraMed by maintaining key operational functions.
Director of Financial Services
UNC Fertility
01.2014 - 01.2016
- Led financial services and revenue cycle operations for leading fertility practice, enhancing patient financial services and operational efficiency while driving revenue growth.
- Managed financial operations and budgeting processes for reproductive health services.
- Developed strategic financial plans to support clinic growth and sustainability.
- Oversaw compliance with healthcare regulations and financial policies.
Practice Manager
EyeCareCenter
01.2012 - 01.2014
Practice Administrator
Boston Eye Group
01.2002 - 01.2008
Skills
- Revenue cycle management
- Executive leadership
- Revenue optimization
- Healthcare Financial Analysis
- Revenue cycle automation
- Revenue Integrity & Denial Prevention
- Operational Transformation
- KPI development
- Business intelligence
- Healthcare Vendor Management
- Healthcare operations
- Team Collaboration Strategies
- Organizational design
- Strategic planning
- Change Management
- Performance Improvement
Technology
AMD, Change Healthcare, Looker, Microsoft Excel (Advanced), Monday.com, Microsoft Office Suite, Robotic Process Automation (RPA), Executive Dashboards, Revenue Cycle Analytics
Timeline
Senior Director, Revenue Cycle
Thriveworks
01.2025 - Current
CBO Revenue Manager
Pinnacle Fertility
09.2024 - 12.2024
CBO Manager
Pinnacle Fertility
06.2023 - 09.2024
Revenue Cycle Manager
Pinnacle Fertility
02.2023 - 06.2023
Regional Revenue Cycle Manager
US Fertility
06.2020 - 02.2023
Regional Revenue Cycle Manager
IntegraMed
01.2016 - 02.2020
Director of Financial Services
UNC Fertility
01.2014 - 01.2016
Practice Manager
EyeCareCenter
01.2012 - 01.2014
Practice Administrator
Boston Eye Group
01.2002 - 01.2008