Alicia Langford

• Supervised activities of dining room staff to maintain service levels and support guest needs.
• Collected reservation information and communicated updates to guests via mobile device or in-person.
• Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
• Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
• Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
• Developed and implemented effective strategies to maximize sales and profits.
• Implemented safety protocols to protect both customers and employees from potential hazards.

- Started my own business selling

- Responsible for Purchasing, Marketing, Photography, Shipping, Accounting, Customer service & Maintaining website

- Increased my Sales by 20% each year

• Outlined, implemented and maintained personnel-related policies and procedures.
• Stremline Operations & maximize revenue & carrying out Fiduciary Duties
• Maintaining & distributing of funds.

• Organized team efforts to maximize production, efficiency and customer satisfaction.
• Kept business financial transactions highly accurate by closely monitoring transactions and securely handling cash.
• Maximized service levels through hands-on leadership.

• Operated POS terminals to input orders, split bills and calculate totals.
• Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
• Processed customers' payments and provided receipts.

• Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
• Organized team efforts to maximize production, efficiency and customer satisfaction.
• Oversaw all aspects of restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.